Specialist, Client Support
S&P Global
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Benefits offered by this job
Job summary
S&P Global is seeking a Service Delivery professional in Nashville to support client engagements and the Managed Data Services team. You will analyze financial data, build Excel reports, and manage onboarding of new clients, ensuring accurate, timely reporting and proactive issue resolution.
The role demands strong communication, independent work ethic, and the ability to thrive under quarterly deadlines, with potential eligibility for an annual incentive plan and comprehensive benefits.
Qualifications
- Strong understanding of financial analysis and reporting.
- Strong knowledge of Microsoft Excel and a conceptual understanding of the SaaS business model.
- Excellent verbal and written communication skills.
- Ability to work independently with extreme attention to detail and document processes.
- Experience collaborating with others in a team under deadlines.
- Willingness to work long hours at critical times (quarterly reporting).
- Desire to contribute to process improvements and positive team impact.
Responsibilities
- Consult with venture capital/private equity clients to align monitoring and reporting offerings with their needs.
- Assist with onboarding new clients to the platform, taking a hands-on role to ensure sticky reporting.
- Build robust Excel reports integrated with our platforms.
- Complete other client projects as needed.
- Demonstrate proficiency in Word, Excel, and PowerPoint and eagerness to learn new tools.
Skills
Education
Tools
Job description
S&P Global’s Service Delivery team plays a vital role, overseeing a range of functions to facilitate the delivery of superior service, leveraging consistent processes and tools to proactively monitor service delivery, and take ownership of critical incidents and escalations, coordinating with resolution parties and establishing effective communications between our clients and our SMEs. The Service Delivery team is critical component of the Managed Data Services team. This is a client-facing role that works directly with our clients.
Grade Level (for internal use): 09
S&P Global’s Service Delivery team plays a vital role, overseeing a range of functions to facilitate the delivery of superior service, leveraging consistent processes and tools to proactively monitor service delivery, and take ownership of critical incidents and escalations, coordinating with resolution parties and establishing effective communications between our clients and our SMEs. The Service Delivery team is critical component of the Managed Data Services team. This is a client-facing role that works directly with our clients.
Candidates must have a successful track record of delivering results in a fast-paced environment. Candidates must have excellent communication skills and the willingness to bring a unique perspective through contributions to process improvement projects. Significant iLevel experience is preferred.
- Consulting with venture capital/private equity clients to match our portfolio monitoring and financial reporting offerings to their needs.
- Assists with the onboarding of new clients to the platform – often taking a very “hands‑on” role – throughout the process. Strong focus to be placed on consulting with clients to make our reporting as sticky as possible.
- Build robust Excel reports that are integrated with our platforms.
- Complete other client projects on an “as needed” basis.
- Strong proficiency in Microsoft Word, Excel, and PowerPoint, and the motivation to learn new applications.
S&P Global states that the anticipated base salary range for this position is $53,084 to $79,417. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits.
- A strong understanding of financial analysis and reporting.
- Strong knowledge of Microsoft Excel and a conceptual understanding of the SaaS business model.
- Excellent verbal and written communication skills.
- The ability to work independently in an efficient and responsible manner. Extreme attention to detail and an ability to document processes.
- Experience working effectively with others in a team setting while under the pressure of deadlines.
- Willingness to work long hours at critical times (i.e., quarterly reporting) based on need.
- The desire to work for a company where individual contributions have significant impact on the success of the Team as a whole. A positive attitude is required.
- 4-year degree from an accredited college or university is required. Mathematics, accounting or finance degrees strongly preferred.
- Experience with our proprietary software, iLevel is desirable.
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
Advancing Essential Intelligence.
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Integrity, Discovery, Partnership
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:EEO.Compliance@spglobal.comand your request will be forwarded to the appropriate person.
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)
Location: Nashville, Tennessee, United States
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