Specialist, Client Service Representative

BNY; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

BNY is seeking a Senior Specialist, Client Service to join the Default Management Group in Houston, Texas. The role focuses on delivering quality client support for moderately complex transactions and inquiries, under supervision, while ensuring accuracy in client accounts and statements.

You will assist junior colleagues, provide guidance where needed, and uphold the quality of your own work. The position emphasizes reliability, attention to detail, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• 1–2 years of total work experience preferred.

Responsibilities

• Provides quality support to clients with moderately complex transactions and processes on a daily basis.
• Responds to phone calls, emails and inquiries regarding company products, services and procedures.
• Investigates errors in client accounts and statements.
• Assists junior colleagues in resolving outstanding issues.
• No direct reports; provides guidance to less experienced staff.
• Responsible for the quality and completion of own work.

Skills

Customer service

Phone support

Email support

Problem solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Job Description

We’re seeking a future team member for the role of Senior Specialist, Client Service to join our Default Management Group. This role is located in Houston, Texas.

In this role, you’ll make an impact in the following ways:

• Provides quality support to clients with moderately complex transactions and processes on a daily basis.
• Under general supervision, assists clients by responding to phone calls, emails and other inquiries regarding company products, services and procedures.
• Investigates errors in client accounts and statements
• Assists junior colleagues in resolving outstanding issues.
• No direct reports. Provides guidance to less experienced staff.
• Responsible for the quality and completion of own work.
  

To be successful in this role, we’re seeking the following:

• High school/secondary school or the equivalent combination of education and experience is required.
• Bachelor’s degree preferred.
• 1-2 years of total work experience preferred.
  

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies", Just Capital and CNBC, 2025
  

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.