Specialist, Client Operations

BNY; New York (NY); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

BNY seeks a Specialist to join the Client Operations, Ginnie Mae Operations team in New York, NY. Responsibilities include direct client contact for troubleshooting, responding to inquiries, and performing daily reconciliations with SLA adherence.

Preferred candidates have a Bachelor's degree and 0–3 years of experience, with excellent verbal and written communication. This role supports securities processing under supervision and aims to deliver timely outcomes.

Qualifikationen

• Bachelor's degree or the equivalent combination of education and experience is required.
• 0-3 years of total work experience preferred.
• Excellent verbal and written skills; strong communication.
• Take a lead role in the processing and timely issuance of securities.
• Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.

Aufgaben

• Direct contact with clients for troubleshooting, correcting errors/exceptions and inquiries.
• Independently assist clients by responding to phone, email, and other inquiries regarding supported services
• Provide daily reconciliations as well as metrics; review daily open items for follow-up and closure
• Meet all Service Level Agreements for daily deliverables
• To successfully ensure all tasks and assigned projects deliverables are met

Kenntnisse

Customer service

Verbal and written communication

Troubleshooting

Account management

Client inquiries handling

Ausbildung

Bachelor's degree

Jobbeschreibung

Job Description

We’re seeking a future team member for the role of:

Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY

In this role, you’ll make an impact in the following ways:

• Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
• Independently assist clients by responding to phone, email, and other inquiries regarding supported services
• Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure
• Meet all Service Level Agreements for daily deliverables
• To successfully ensure all tasks and assigned projects deliverables are met

To be successful in this role, we’re seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 0-3 years of total work experience preferred.
• Preferred Customer Service experience
• Excellent verbal and written skills
• Excellent Communicator
• Take a lead role in the processing and timely issuance of securities
• Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
• Provides basic technical assistance to clients and assists in responding to straightforward client inquiries

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.