Specialist, Client Operations & Servicing (Internal Servicing Team)

Pacific Investment Mgt; Newport Beach (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

PIMCO in Newport Beach is seeking an experienced financial services professional to manage daily operational servicing for institutional clients. You will coordinate with Account Managers, custodians and internal teams to support benchmark changes, transfers and client cash flows while ensuring accuracy and compliance.

The role emphasizes cross-functional collaboration, process improvement and proactive client service, with a strong focus on risk management, regulatory changes and delivering

Qualifications

• Bachelor's degree required.
• 5+ years of professional experience in financial services, preferably fixed income.
• Knowledge of fixed income securities and portfolio management strategies.
• Ability to work both independently and collaboratively.
• Excellent time-management, organization and communication skills.
• Strong relationship-building and teamwork skills.
• Proven project management abilities.
• Ability to multitask in a fast-paced environment with multiple priorities.
• Clear articulation of analysis in writing and verbally.

Responsibilities

• Oversee and manage all operational aspects of client servicing and relationship management, including interactions with clients, custodians and transition managers.
• Support compliance monitoring, client cash flow requests, benchmark and guideline changes, and in-kind asset transfers.
• Coordinate with Transitions for new account onboarding, terminations, and bank changes.
• Address accounting, overdraft, pricing and settlement issues with external service providers to resolve issues.
• Maintain responsibility for recurring client tasks on a monthly, quarterly, or annual basis.
• Lead and coordinate client outreach projects related to regulatory changes and firm-wide initiatives.
• Identify opportunities to enhance operational processes and mitigate potential risks.
• Collaborate cross-functionally to develop and implement client solutions and improve processes for operational excellence.
• Provide ongoing operational support across CM Americas accounts by handling tax form requests, LEI renewals and market openings.

Skills

Fixed income

Portfolio management

Client servicing

Relationship management

Regulatory awareness

Project management

Cross-functional collaboration

Strong communication

Education

Bachelor's degree

Tools

CRM systems

Microsoft Excel

Job description

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

The Internal Servicing Team (IST) plays a vital role in delivering exceptional service to PIMCO's institutional clients. Collaborating closely with the Account Management team within Client Management (CM) Americas, we focus on providing top-tier operational support, relationship management and portfolio event oversight. In this client-facing role, our team works cross-functionally with Client Management, Product Management, Portfolio Management, Legal, Compliance, Transitions, and other Operations teams to identify client needs, develop effective solutions, and execute them efficiently.

In this role, you will be responsible for the daily operational servicing for large institutional clients, working directly with clients and Account Managers to implement benchmark and guideline changes, facilitating in-kind asset transfers, processing client cash flows, monitoring compliance, and addressing operational and trade-related inquiries. You will also support various operational initiatives and projects aimed at enhancing the client experience, optimizing workflows, and improving operational efficiencies. Our goal is to provide best-in-class operational servicing support to our Account Managers, enabling them to focus on investment servicing and sales efforts by leveraging the specialized knowledge of our team.

Responsibilities

The key responsibilities include, but are not limited to:

• Oversee and manage all operational aspects of client servicing and relationship management, which includes,
• Working directly with clients, custodians and transition managers to address inquiries or facilitate portfolio events.
• Supporting compliance monitoring, client cash flow requests, benchmark and guideline changes, in-kind asset transfers and collaborating closely with the Transitions team for new account onboardings, terminations, and bank changes.
• Addressing accounting, overdraft, pricing and settlement issues by collaborating with external service providers to resolve issues and breaks.
• Maintaining responsibility for recurring client tasks on monthly, quarterly, or annual basis.
• Lead and coordinate client outreach projects related to industry-wide regulatory changes and other firm-wide initiatives, centralizing outreach efforts and managing associated client inquiries on behalf of Client Management.
• Identify opportunities to enhance operational processes and mitigate potential risks.
• Collaborate cross-functionally to develop and implement innovative client solutions, while enhancing existing processes to elevate the client experience, and achieve operational excellence.
• Provide ongoing operational support across CM Americas accounts by centralizing and coordinating tax form requests, LEI renewals, country market openings and other ad hoc requests.

Qualifications

• Minimum of a bachelor's degree required.
• Minimum of 5 years of professional experience within the financial services industry, preferably focused on fixed income.
• Knowledge of fixed income securities and portfolio management strategies.
• Highly motivated self-starter with the ability to work both collaboratively and independently.
• Excellent time-management, organization and communication skills.
• A standout teammate who demonstrates a collaborative spirit, actively contributes to team goals, and fosters a positive work environment. You should have a track record of building strong relationships with colleagues, share knowledge, and support others in achieving shared objectives.
• Strong project management skills.
• Ability to multitask and thrive in a demanding, fast-paced environment while managing multiple competing priorities and projects with high-quality output.
• Ability to clearly articulate analysis, both in writing and verbally.
• Clear commitment to PIMCO's culture, values and approach.