Client Operations Specialist

Pacific Investment Mgt; Newport Beach (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

PIMCO, a global leader in active fixed income, seeks a Client Operations Specialist in Newport Beach. You will partner with client management to oversee onboarding, terminations, in-kind transfers, and portfolio changes, while driving efficiency and risk control across operations.

You will help translate client needs into actionable plans and work with multiple teams to implement improvements that enhance the client experience and operational performance.

Qualifications

• Minimum 5 years in Client Operations within financial services, preferably fixed income.
• Knowledge of the portfolio event process and related workflows.
• Experience automating business processes with BI tools or automation tech.
• Background in investment operations or with derivatives.

Responsibilities

• Oversee onboarding, terminations, in-kind transfers, and portfolio modifications.
• Identify operational improvements and mitigate risks across processes.
• Collaborate cross-functionally to deliver client solutions and improve workflows.
• Document project phases and prepare management summaries.
• Coordinate with Client Management, Portfolio Management, Legal, Compliance, Funds Administration, Analytics and external stakeholders.

Skills

Portfolio event process

Project management

Workflow automation

Business intelligence

Derivatives experience

Education

Bachelor's degree

Job description

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

Role Overview

The Client Operations team serves as a central operational liaison that focuses on oversight and enhancement to the portfolio event process, including onboarding new accounts, terminations, in-kind transfers and modifying existing portfolios. As a Client Operations Specialist, you will closely partner with client management and work cross-functionally to uncover client needs, translate them into actionable plans, and execute accordingly. You will also work on operations-related projects that enhance custodian communication, optimize workflow, and create operational efficiency.

About Yo u

Exceptional Organizational Skills and Resourcefulness: You excel in managing multiple projects with your outstanding organizational and project management abilities. Your critical thinking skills enable you to solve complex problems creatively and resourcefully. Self-motivated, you are committed to excellence, demonstrating attention to detail, and possess strong interpersonal and communication skills.

Adaptability and Collaboration: You thrive in dynamic, fast-paced environments, adept at navigating shifting priorities and ambiguity. Collaboration is key to your approach, as you build positive relationships and work effectively across diverse teams. Your emotional intelligence, adaptability, and resilience equip you to manage unstructured processes and demanding responsibilities successfully.

Integrity and Continuous Learning: Your actions reflect high ethical standards, integrity, and sound judgment, earning you credibility and trust. An intellectually curious individual, you are dedicated to professional development and staying abreast of industry trends. You contribute positively to the work environment and organizational culture, aligning with PIMCO's core values of Collaboration, Openness, Responsibility, and Excellence.

At PIMCO, we offer a dynamic work environment where you will have the chance to make a meaningful impact:

Responsibilities

The key responsibilities include, but are not limited to:

• Oversee the portfolio event process, encompassing onboarding new accounts, managing terminations, facilitating in-kind transfers, and modifying existing portfolios.
• Identify opportunities to enhance operational processes and mitigate potential risks.
• Collaborate cross-functionally to develop and implement innovative client solutions, while enhancing existing processes to elevate the client experience.
• Assist in documenting project phases and preparing summary reports for management review.
• Coordinate activities across various departments, including Client Management, Client Servicing, Portfolio Management, Product Management, Legal, Compliance, Funds Administration, Analytics, Performance, and Operations, as well as with external stakeholders such as clients, banks, and transition managers.
• Foster a collaborative team environment by building strong relationships and demonstrating how each team member contributes to the overall success of projects.
• Engage in all stages of the client portfolio lifecycle, sharing responsibility for key implementation decisions.

Qualifications

Minimum of a bachelor's degree required,

• Minimum 5 years of professional experience within Client Operations in the financial services industry, preferably focused on fixed income.
• Demonstrated knowledge of the portfolio event process.
• Working knowledge of economics, fixed income fundamentals, or portfolio management.
• Prior experience working in/with Client Management and/or Transitions Management.
• Strong project management skills.
• Experience automating business processes utilizing workflow automation, business intelligence, or other productivity tools.
• Experience in investment operations or with derivatives.

PIMCO follows a total compensation approach when rewarding employees which includes a base salary and a discretionary bonus. Base salary is the fixed component of compensation that is determined by