Specialist, Client Operations II

BNY Mellon; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

BNY Mellon in Los Angeles is seeking a Specialist, Client Operations 2 within Corporate Trust and Custody Services. You will own end-to-end trade processing through settlement, coordinate with internal teams, and serve as the primary contact for client queries and escalations.

In this role, you will manage day-to-day custody servicing, review wire payments and cash movements for accuracy, and troubleshoot SWIFT messages.

Responsibilities

• Own end-to-end trade processing through settlement, including controls and risk management.
• Serve as the primary contact for process queries and senior stakeholder communication.
• Manage day-to-day custody servicing and client query resolution for assigned institutional clients.
• Process wire payments and cash movements with accuracy and timely execution.
• Interpret and troubleshoot SWIFT messages related to settlement and cash movements.
• Coordinate with internal teams to ensure timely settlements and resolve breaks.

Skills

Trade processing

SWIFT messaging MT/MX

Client communication

Stakeholder management

Cash settlement

Job description

We're seeking a future team member for the role of Specialist, Client Operations 2 - Corporate Trust and Custody Services to join our Corporate Trust team. This role is located in Los Angeles, California

In this role, you'll make an impact in the following ways:

• Own the end-to-end Trade processing until settlement, including task allocation, controls, quality, and risk management
• Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication
• Serve as the primary contact for assigned institutional clients, managing day-to-day custody deal servicing and query resolution
• Process, review, and monitor wire payments and cash movements, ensuring accuracy and timely execution
• Interpret, generate, and troubleshoot SWIFT messages (MT/MX formats, including MT540-MT548, MT202/MT103) related to trade settlement and cash/securities movements
• Coordinate with internal teams to ensure timely trade settlement, monitoring cash and par (position) break performance and driving resolution of outstanding breaks
• Support bond market settlement activities, including trade matching, fails management, and coupon/redemption processing
• Coordinate with the internal tax team and clients to ensure all portfolios are fully tax documented and compliant
• Coordinate between clients and internal operations teams to research, track, and resolve all client queries within SLA
• Maintain strong working relationships with clients, counterparties, and correspondent banks
• Prepare client reporting, respond to inquiries, and escalation issues appropriately to ensure SLA adherence
• Identify process improvement opportunities and support automation/efficiency initiatives
• Ensure all activities comply with internal controls, regulatory requirements and visa….