Specialist, Client Operations

BNY Mellon; New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

BNY Mellon in New York, NY seeks a Specialist in Client Operations, Ginnie Mae Operations to interact with clients, troubleshoot issues, and support daily reconciliations and SLA delivery. The role emphasizes accurate processing and timely response to inquiries.

The candidate should have a Bachelor's degree (or equivalent) and 0-3 years of experience, with strong verbal and written communication skills and basic technical assistance capabilities.

Qualifications

• Bachelor's degree or equivalent combination of education and experience required.
• 0-3 years total work experience preferred.
• Preferred Customer Service experience.

Responsibilities

• Direct contact with clients for troubleshooting, correcting errors/exceptions and inquiries.
• Independently assist clients by responding to phone, email, and other inquiries regarding supported services.
• Provide daily reconciliations as well as metrics; review daily open items for follow-up and closure.
• Meet all Service Level Agreements for daily deliverables.
• Assist in processing and timely issuance of securities under supervision.

Skills

Customer service

Verbal communication

Written communication

Lead processing

Technical support

Education

Bachelor's degree

Job description

We're seeking a future team member for the role of:

Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY

In this role, you'll make an impact in the following ways:

• Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
• Independently assist clients by responding to phone, email, and other inquiries regarding supported services
• Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure
• Meet all Service Level Agreements for daily deliverables
• To successfully ensure all tasks and assigned projects deliverables are met
  

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
  • 0-3 years of total work experience preferred.
• Preferred Customer Service experience
• Excellent verbal and written skills
• Excellent Communicator
• Take a lead role in the processing and timely issuance of securities
• Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
• Provides basic technical assistance to clients and assists in responding to straightforward client inquiries