Specialist-Change Management II

Indiana University Health System; Indianapolis (IN); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Indiana University Health System is seeking a Specialist-Change Management II to lead organizational change initiatives within the Information Services group in Indianapolis. The role focuses on delivering change plans, enabling adoption, and minimizing disruption while coordinating with project teams and business owners.

The ideal candidate will combine 3–5 years of experience with knowledge of Prosci/ADKAR/PMP methodologies and strong stakeholder engagement.

Qualifications

• Bachelor's degree in organizational development, business, psychology, healthcare administration, or a related field is required.
• Requires 3-5 years of relevant experience.
• Certification in Change Methodology (Prosci or APMG) preferred.
• Certification in Project Management (PMP) preferred.
• Experience supporting projects, process improvement, communications, training, operations, healthcare, or organizational change initiatives preferred.
• Foundational exposure to change, project management, stakeholder engagement, or training support preferred.
• Familiarity with change, project management, data analysis, and virtual collaboration tools preferred.

Responsibilities

• Connect to Promise- Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization.
• Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion, and team.
• Communication- Shares thoughts and information in a clear, concise, and professional manner, in both oral and written communication formats.
• Demonstrates active listening and seeks further information to ensure clarity and understanding.
• Promptly responds to requests for information while obtaining guidance where needed.
• Ethical Practice- Demonstrates the highest level of confidentiality standards in handling of customer relations, medical and prescription records and HIPAA compliance.
• Maintains confidentiality as appropriate, earns trust and respect of others, and exhibits behaviors that express the ethical practice of a healthcare organization.
• Demonstrates thorough and logical thought processes to support actions / recommendations.
• Reports and responds immediately to unethical behavior or conflicts of interest.
• Customer Focus- Identifies current and short-term customer needs and ensures effective delivery of high quality and value-added solutions, products, and services that meet or exceed customer expectations.
• Problem Solving- Proactively and clearly identifies problems or issues and suggests alternative solutions.
• Uses resources to creatively address existing or anticipated work problems.
• Leverages knowledge and experiences to ensure best practices are being implemented.
• Execution- Addresses problems directly and implements objectives effectively.
• Produces on time high-quality work deliverables.
• Applies basic project management principles, and applies logical, consistent, and organized standard of work practices.
• Independent Judgment- Exhibits sound professional judgment and diplomacy in handling unexpected problems and frequent interruptions.
• Escalates issues appropriately in a timely and effective manner.

Skills

Stakeholder engagement

Change management

Project management

Healthcare experience

Education

Bachelor's degree in Organizational Development / Business / Psychology / Healthcare Administration

Tools

Prosci

ADKAR

PMP

Job description

Specialist-Change Management II

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services organization in the role of Specialist-Change Management II.

Summary

Accountable for delivery of work product and general collaboration with change and project teams, workstream leads, business owners, and impacted groups during organizational transformation initiatives. Implements and monitors defined change plans through transfer of ownership to business owners. Helps equip stakeholders both internal and external to the project team with the knowledge, skills, resources, and support needed to transition through change while fostering adoption, minimizing disruption, and supporting sustained organizational success. Implements assigned components of change plans, timelines, and deliverables. Conducts routine change assessments. Tracks progress against assigned milestones and supports reporting on change readiness, adoption, risks, and stakeholder feedback. Supports development of stakeholder engagement plans, adoption plans, resistance prevention and management plans, reinforcement plans, and transition-of-ownership activities. Applies change and project management methodologies such as Prosci, ADKAR, PMP, and Critical Path practices. Helps monitor change impacts and adoption by gathering feedback, identifying trends, and documenting barriers. Uses change software, project management tools, and data analysis tools to support progress tracking and outcome measurement. Helps stakeholders understand the change, expected impacts, available resources, and adoption expectations. Identifies routine areas of resistance and works with project teams to address challenges. Supports development and implementation of mitigation actions for adoption risks or unexpected setbacks. Engages with cross-functional teams to gather insight and feedback. Supports alignment of change strategies with project goals and organizational needs. Partners with training, communication, operational, and consulting partners to support a cohesive approach to change. Supports development and delivery of change-related training programs. Assists in preparing stakeholders with knowledge and skills needed to adapt effectively. Maintains and refines tools, templates, process documentation, and support materials. Provides limited guidance to less experienced Practitioners or project support roles as needed.

Candidate Qualifications

• Bachelor's degree in organizational development, Business, Psychology, Healthcare Administration, or a related field is required.
• Requires 3-5 years of relevant experience.
• Certification in Change Methodology is preferred, such as Prosci or APMG certification.
• Certification in Project Management is preferred, such as PMP certification.
• Experience supporting projects, process improvement, communications, training, operations, healthcare, or organizational change initiatives is preferred.
• Foundational exposure to change, project management, stakeholder engagement, or training support is preferred.
• Familiarity with change, project management, data analysis, and virtual collaboration tools is preferred.

Responsibilities

Connect to Promise- Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion, and team.

Communication- Shares thoughts and information in a clear, concise, and professional manner, in both oral and written communication formats. Demonstrates active listening and seeks further information to ensure clarity and understanding. Promptly responds to requests for information while obtaining guidance where needed.

Ethical Practice- Demonstrates the highest level of confidentiality standards in handling of customer relations, medical and prescription records and Health Insurance Portability and Accountability Act (HIPAA) compliance. Maintains confidentiality as appropriate, earns trust and respect of others, and exhibits behaviors that express the ethical practice of a healthcare organization. Demonstrates thorough and logical thought processes to support actions / recommendations. Reports and responds immediately to unethical behavior or conflicts of interest.

Customer Focus- Identifies current and short-term customer needs and ensures effective delivery of high quality and value-added solutions, products, and services that meet or exceed customer expectations.

Problem Solving- Proactively and clearly identifies problems or issues and suggests alternative solutions. Uses resources such as other team members, written or online manuals or work-related materials, etc. to creatively address existing or anticipated work problems. Leverages knowledge and experiences to ensure best practices are being implemented in day-to-day work.

Execution- Addresses problems directly and implements objectives effectively. Produces on time high-quality work deliverables. Applies basic project management principles, and applies logical, consistent, and organized standard of work practices.

Independent Judgment- Exhibits sound professional judgment and diplomacy in handling unexpected problems and frequent interruptions that require immediate action or attention. Escalates issues appropriately in a timely and effective manner.

Key Relationships

Reports to: Manager-Information Services

Direct Reports: N/A

Shift: Full time/Hybrid

Location: Indianapolis, IN

Indiana University Health is unlike any other healthcare system, and we are looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.