Specialist, Change Management

Brother USA; Bridgewater (MA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Brother USA is seeking a Specialist, Change Management to enable adoption of enterprise business and technology solutions. You will partner with stakeholders, IT, and vendors to coordinate structured change activities, document operational impacts, and support readiness for milestones.

The role focuses on driving user adoption, stabilizing new ways of working post go-live, and reinforcing value realization by ensuring solution capabilities are understood, utilized, and reinforced through

Qualifications

• Lead comprehensive change impact assessments across functions, roles, and regions.
• Coordinate readiness check-points with HR, IT, and vendor resources.
• Drive user adoption and value realization post go-live.

Responsibilities

• Support effective execution of change initiatives and successful adoption across the organization
• Lead comprehensive change impact assessments, systematically gathering and analyzing information across functions, roles, and regions to identify and document operational, organizational, and stakeholder impacts
• Translate assessment findings into actionable insights that transform change strategies, readiness plans, and targeted interventions
• Ensure all impacts are clearly documented and communicated to relevant stakeholders
• Conduct readiness planning and execution activities, including stakeholder engagement, communications planning, and go-live preparation
• Coordinate readiness checkpoints with Business owners, IT teams, and vendor resources to confirm preparedness for cutover, go-live, and stabilization
• Identify change risks and adoption barriers, and support mitigation actions to improve engagement and execution
• Partner with internal stakeholders, including but not limited to HR, for organizational and skill discussions related to transformation programs
• Conduct change reinforcement activities to promote consistent understanding and adoption
• Facilitate working sessions with Business SMEs, IT, and vendor resources to confirm end-to-end impacts and readiness needs
• Support business process mapping activities related to understanding "as-is" process and "to be" processes for new ways of working
• Monitor adoption and user experience indicators post go-live (usage trends, recurring issues, escalations, manual workarounds) to identify where reinforcement is needed
• Partner with Business owners, IT, and vendor teams to confirm key capabilities are enabled, understood, and actively used
• Proactively monitor and stay informed of upcoming system enhancements, process changes, and business initiatives to anticipate and coordinate necessary change management and training activities, ensuring stakeholders are prepared and supported throughout the transition
• Participate in value realization reporting by documenting measurable outcomes and support defining and communicating value realization during the project lifecycle to drive adoption and understanding

Job description

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru. Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Why Work at Brother?

Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer‑centric, and socially responsible. We value work‑life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year‑round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self‑paced learning.

Role Overview

Specialist, Change Management supports the Business Transformation Enterprise Office (ETEO) by enabling effective adoption and sustained use of enterprise business and technology solutions. This position partners with Business stakeholders, IT teams, and vendor resources to coordinate structured change activities, document operational impacts, and support readiness for implementation milestones. The role focuses on driving user adoption, stabilizing new ways of working post go‑live, and supporting value realization by ensuring solution capabilities are understood, utilized, and reinforced through consistent practices and execution of change management strategies and plans.

Duties & Responsibilities

Change Enablement & Business Readiness

• Support effective execution of change initiatives and successful adoption across the organization
• Lead comprehensive change impact assessments, systematically gathering and analyzing information across functions, roles, and regions to identify and document operational, organizational, and stakeholder impacts
• Translate assessment findings into actionable insights that transform change strategies, readiness plans, and targeted interventions
• Ensure all impacts are clearly documented and communicated to relevant stakeholders
• Conduct readiness planning and execution activities, including stakeholder engagement, communications planning, and go‑live preparation
• Coordinate readiness checkpoints with Business owners, IT teams, and vendor resources to confirm preparedness for cutover, go‑live, and stabilization
• Identify change risks and adoption barriers, and support mitigation actions to improve engagement and execution
• Partner with internal stakeholders, including but not limited to HR, for organizational and skill discussions related to transformation programs
• Conduct change reinforcement activities to promote consistent understanding and adoption
• Facilitate working sessions with Business SMEs, IT, and vendor resources to confirm end‑to‑end impacts and readiness needs
• Support business process mapping activities related to understanding "as‑is" process and "to be" processes for new ways of working

Adoption Monitoring & Value Realization

• Monitor adoption and user experience indicators post go‑live (usage trends, recurring issues, escalations, manual workarounds) to identify where reinforcement is needed
• Partner with Business owners, IT, and vendor teams to confirm key capabilities are enabled, understood, and actively used
• Proactively monitor and stay informed of upcoming system enhancements, process changes, and business initiatives to anticipate and coordinate necessary change management and training activities, ensuring stakeholders are prepared and supported throughout the transition
• Participate in value realization reporting by documenting measurable outcomes and support defining and communicating value realization during the project lifecycle to drive adoption and understanding

Training &