Specialist Card Services

Mountain America Credit Union; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Mountain America Credit Union is seeking a detail-oriented specialist to support Payments/Card Services. The role emphasizes accurate card processing, member service, and timely responses to inquiries.

Must have 1–3 years of related experience and a high school diploma. Proficiency with MS Office and Adobe Writer is preferred; strong organizational and communication skills are essential.

Qualifications

• One to three years of related experience.
• High school diploma or equivalent.
• Ability to communicate effectively in written and oral form.

Responsibilities

• Assist internal customers with project assessments and advisement within the credit union.
• Provide quality service to members and external/internal customers.
• Respond to inquiries via email, IM, or other channels promptly.
• Balance and manage instant card program functions.
• Issue and file maintenance for Visa Gift Card Program.
• Educate branches about ATM/Card services and coordinate with third-party vendors.

Skills

Customer service

Communication

Organization

Education

High School Diploma

Tools

Microsoft Office

Adobe Writer

Job description

Job Summary

To maintain daily Functions of the Payments/Card Services Department; while providing quality service and achieving the goals and objectives set by the department and Credit Union.

Job Description

• To be effective, an individual must be able to perform each job duty successfully.
• Helps internal customers to Assess, Advise and Assist with projects making sure they will work within the credit union.
• Provides quality service to members of the credit union as well as external and internal customers.
• Exhibits outstanding service skills and enhances each member’s financial relationship with Mountain America.
• Adheres to the philosophy and mission of the credit union in actions and communication.
• Answers questions completing general and in depth inquiries pertaining to the Payments/Card Services Department.
• Opens and Disperses interoffice mail to appropriate areas.
• Fulfills any inquires via email, IM’s or any type of communication in a timely manner.
• Maintains card records on Keystone or card processor manually if needed.
• Researches and processes MACU ATM adjustments through proper channels.
• Sends detailed notification to cardholder.
• Specializes in 2 or more specific tasks.
• Orders currency for ATM’s.
• Responds to ATM faults by placing necessary service calls and follows through with completion of service.
• Receives after-hour ATM faults through monitoring system and takes necessary measures to see the fault is resolved and machines are back up in service.
• Services corporate ATMs on a regular basis.
• Works closely with Branches and third party vendors during ATM interventions.
• Assists with educating branches about ATM/Card services.
• Issues cards and Pins;
• Performs balancing and general functions of instant card program.
• Issue and file maintenance for Visa Gift Card Program.
• Ensures quality service and customer resolution regarding Visa Rewards.
• Opens and Issues approved Visa corporate credit accounts for MACU employees.
• Sends cards and card machine supplies to branches when needed.
• Performs other duties assigned.

Knowledge, Skills, and Abilities

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

One to three years of similar or related experience.

Education

High school diploma or equivalent.

Licenses, Certificates, Registrations

n/a

Computer/Office Equipment Skills

• Intermediate skills used in Microsoft Office (Outlook, Word, PowerPoint).
• Ability to compile financial information, develop charts and graphs from data gathered in Excel.
• Preferred intermediate to Advanced Adobe Writer.

Managerial Responsibility

Has no supervisory/managerial responsibility.

Language Skills

Must have the ability to read, understand and carry out instructions in written and oral form.

Other Skills and Abilities

Ability to organize, prioritize and effectively communicate.

Physical Abilities / Working Conditions

• Physical Demands: Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently.
• Ability to stand, walk, kneel and crouch occasionally.
• Vision Requirements: Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more).
• Weight Lifted or Force Exerted: Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.
• Environmental: There are no unusual environmental factors.
• Noise Environment: Moderate noise (business office with computers and printers, light traffic).

Locations and Eligibility

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

About Mountain America Credit Union

Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona).

We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.

Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network.

When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions.

EEO Statement

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.