Specialist, AMER Site Accounts, Scheduling & Cell Logistics

Bristol-Myers Squibb; United States; Hybrid; USD 73,000 - 89,000; Full time

Job summary

Bristol-Myers Squibb in the United States is seeking a Site Account Specialist, Scheduling and Cell Logistics to manage patient scheduling for autologous cellular immunotherapy. The role focuses on day-to-day operations at the Giralda Farms site with 60% in-office attendance and limited travel.

You will coordinate with treatment and manufacturing sites, support the scheduling portal, and work with cross-functional teams to ensure a seamless patient journey and accurate master data.

Qualifications

• Bachelor's degree required.
• 3+ years in customer service, call centers, patient services/navigator, account management, logistics, or supply chain.
• Strong customer service orientation and de-escalation skills.
• Ability to work independently and in teams.
• Willingness to adapt to changing business needs.

Responsibilities

• Act as primary scheduling point of contact for assigned treatment sites.
• Create and maintain patient schedules with sites and manufacturing sites.
• Troubleshoot and develop action plans for issues throughout the patient journey.
• Provide real-time scheduling portal support to external users.
• Lead meetings with matrix teams.
• Ensure a positive end-to-end customer experience.

Skills

Customer service

Account management

Logistics/Supply chain

De-escalation

Education

Bachelor's degree

Job description

At Bristol Myers Squibb, our employees often ask, "Who are you working for?"-a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary:

The Americas S ite Account S pecialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS's c ommercial autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center's main point of contact for patient scheduling. The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.

Position is o ffice-based in Giralda Farms , NJ with i n-office attendance requiring a minimum of 60% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.

Position s hift time is 8 am - 5 pm local . Overtime may occasionally be required as assigned. Holiday support is required as assigned. Travel is possible and will not exceed 10%. International travel will not exceed once per year.

Key Responsibilities:

• Act as primary scheduling point of contact for assigned treatment sites
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute exception processes such as product returns, product replacements, and out of spec product
• Input and maintain transactional data related to patient schedules within BMS's scheduling system
• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Lead meetings with commercial matrix teams
• Raise escalations and execute as assigned
• Track assigned account health and provide insights into trends
• Comply with applicable SOPs, work practices, and other documentation
• Establish and maintain a trusted relationship with BMS commercial matrix team and treatment sites as assigned
• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned

Key Qualifications and Experience:

• Bachelor's degree required
• 3 + Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
• Highly self-motivated, self-aware, and professional
• Able to work independently and in groups
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Able to share workspace for independent and collaborative work
• Strong sense of ownership and accountability

Compensation Overview:

Madison - Giralda - NJ - US: $73,150 - $88,642

The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully - carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.

Benefits:

Subject to the terms and conditions of the applicable plans then in effect, you may be eligible to participate in our comprehensive benefit plans - including wellbeing support, retirement and financial protection benefits, and insurance offerings (medical, dental, vision, life and disability).

U.S.-based exempt employees are eligible for Flexible Time Off (F