Specialist 1: Student Services (Multiple Opportunities)

Pima Community College Foundation Inc.; Tucson (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Pima Community College Foundation Inc. invites applications for a Student Services Specialist 1 to provide a full range of student services.

You will assist students navigating college systems, manage enrollment, and maintain records, while coordinating testing and advising with Division Teams. Responsibilities include supporting new student orientation, handling inquiries by phone, email, and online portals, and ensuring confidential, accurate data entry and reporting.

Qualifications

• One year of post-secondary education (30 credits).
• One year of experience in student or customer service.
• Equivalent combination of certification, education and experience acceptable.

Responsibilities

• Assist students with navigating college systems and enrollment.
• Maintain and update student academic records.
• Schedule testing and coordinate with Division Teams for advising.
• Support admissions, orientation, and program eligibility.
• Answer inquiries via online services, email, and phone.
• Ensure confidentiality and accuracy of records.

Skills

Spanish language

Customer service

Data entry

Communication

Organization

Education

Post-secondary education (30 credits)

Tools

G Suite

Database entry

Job description

The Student Services Specialist 1

provides a full range of student services support, including assisting students in navigating college systems, student records management, registration, and eligibility. This role guides students through the enrollment process, maintains and updates student academic records, schedules new student testing, and works with Division Teams to advise students in multiple areas of College programs and processes, including: Adult EducationHigh School Equivalency TestingEnrollment and RegistrationNew Student OrientationAssessment and Testing Welcome Desk The work schedule for this position is flexible and may include working evenings and weekends. Continued employment in the position is contingent upon continued funding through designated external sources. This grant is set to expire on 7/31/2028. Guides and facilitates student admissions, program eligibility, course selection and registrationProvides in-depth advising for new and returning ABECC students on the various class modalities and helps identify the programming options that meet student needs in ABECC programsMonitors and answers student inquiries using online services, email, and phone. Implements department operational procedures, forms, and processes in coordination with the District Office specifications and other campus departmentsFacilitate student tutorials and guidance in the use of student portals and online student servicesFacilitates and supports outreach and enrollment events and student engagement activitiesProcess and maintain accurate and detailed student records; Initiate and manage associated correspondence related to student enrollment, data entry, and retrieve information from databases; ensure completeness and accuracy of the information submittedPrepare a variety of technical documents that involve: collecting and verifying information; assembling, compiling and printing reports; proofreading and distributing reportsMaintain confidential records and sustain impeccable accuracy to sustain compliance standardsSupport new student orientation by providing program information and assisting students with digital literacy skillsPerform other duties of a similar nature or level as requiredOne year (30 credits) of post-secondary education andOne year of experience in student/customer service or An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above Preferred:Bilingual: SpanishHigh ethical standardsQuality customer serviceOpen to change and continuous improvementDesktop computing, database entry, and troubleshooting skillsRecord keeping principles; maintaining accurate and detailed records; maintaining confidential student records; processing data entry, verifying and proofreading entries; processing various forms and applicationsAptitude in office tools such as G-suite (email, Docs, Sheets), phones, digital forms, and cloud platformStrong verbal and written communication skillsSuperior customer service skills and experience working with diverse populations and peopleApply interpersonal skills to interact with the general public, coworkers, and supervisor to create a wholesome learning communityAdhere to state and federal guidelines, regulations, and policies as requiredImpeccable organization skills and the ability to prioritize while performing multiple tasks; allocates resources efficientlyDemonstrate high quality judgment and decision making using critical thinking and complex problem solving techniquesAbility to meet frequent data deadlines