Retail Specialist - Cannabis

GOEBEL FIXTURE COMPANY; Morro Bay (CA); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Tips

Job summary

GOEBEL FIXTURE COMPANY is seeking a Specialist to deliver exceptional customer service, facilitate smooth sales transactions, and maintain the sales floor. The role involves educating customers, using strong communication, and supporting store operations under supervision.

Responsibilities include product knowledge, teamwork, and adherence to policies while supporting loss prevention and regulatory requirements.

Qualifications

• Must have at least 1 year experience in customer service in a retail environment.
• Must be 21+ years old and pass a Livescan background check.
• Bachelor's degree preferred, but experience is paramount.

Responsibilities

• Deliver a positive, friendly experience by engaging customers and providing exceptional service.
• Prioritize product knowledge and participate in store trainings for ongoing education.
• Work productively with teammates and take initiative towards common goals.
• Communicate clearly, both in writing and verbally, with store staff and customers.
• Assist in shipping and receiving processes and maintain clean stock areas.

Skills

Customer service

Sales transactions

Teamwork

Communication

Leadership

Education

Bachelor's degree

Tools

POS system

Computers

Printers

Job description

• Base Pay $17.90 - $17.90 / Hour
• Other Compensation Plus Tips!
• Employee Type Full Time Non-Exempt

Description

Overview:

A Specialist’s main responsibility is providing superior customer service, facilitating efficient sales transactions and general maintenance of the sales floor.Maintaining our standard of superior customer service with each interaction. Educating customers, listening with empathy, showing compassion, and understanding while facilitating a successful purchase/transaction, Specialists are responsible for partnering with leadership to ensure smooth daily operations based on their specific store schedule and operations.

Adherestocompanypoliciesandactswithintegrityunderthedirectsupervisionofthe StoreManagement Team.

In adherence to all compliance regulations governing the purchasing and selling of cannabis and non- cannabis product, the Specialist will partner with the Store Management Team in each location to support all facets of policy and procedures and sales floor duties.

Core Responsibilities:

• Deliver a positive, friendly experience by engaging thecustomer through conversation andexceptional service.
• Prioritizesproductknowledgeasamaincomponentofserviceandactivelyengagesinallstore trainings to ensure continued and ongoing education as it relates to product and service.

People& Teamwork

• Workproductivelywithintheteambyandtakeinitiativetoworkwithotherstowardsacommon, collaborative goal.
• Activelyseekoutdevelopmentopportunitiestolearnand grow.

Communication

• Leadwithstrongcommunicationskills,bothwrittenand verbal.
• Possessesexcellentcommunicationskills,effectivelycompletesprojects,andconsistently follows up with tasks and service.
• Exhibitconsistentprofessionalcommunication,followthroughandproblem-solving skills.
• Communicatesstoreandcompanyinformation/directivestopeerswhen needed.
• Activelyparticipatesindailydepartmentandstore meetings.

Operations

• Assisttheteaminshippingandreceivingprocessandcompleteshipmentturnaround process, as and when needed.
• Ensurethatalltasksarecompletedandsupportthatallbackstockareasarecleanand organized.
• Proficient at all point of sales systems and operations to provide a seamless interaction for thecustomerwhilemaintainingaccuracytoadheretoalloperationalcomplianceandtasks.
• EnsurecompliancewithallBCC,StateandCity regulations.
• EnsurecompliancewithCompanyemergencyandsafetyprocedurestoprotectemployees and customers from accidents and incidents.
• Supportstoregoalsbytraininginlosspreventionawarenessandoverseeingadherencetoloss prevention practices.
• Regularattendanceandpunctualityare essential

Merchandisingand Display

• Ensureaneat,clean,andorganizedstore environment.
• Exhibitexcellentknowledgeregardingcurrentproductandtrend awareness.
• Supportthestoreteambyassistinginmerchandisinganddisplayproductsas needed.

InterpersonalSkillsand Ownership

• Adaptstochangesrequiredbythe business.
• Actsprofessionallyandwithintegrityprovidingopen,honest,andconstructive feedback.
• Makesfast,smartdecisions,takesinitiativeandcalculatedriskstoimprovepersonaland Store performance.
• Acceptsresponsibilityforperformanceandensuresallcommitmentsare met.
• Communicateseffectivelytoall levels.
• Developspartnershipswithintheteamtoenablebusiness success.
• Workswellwith others.

Additional Responsibilities:

• Mustbe21+years old.
• Qualifiedcandidatesshouldhaveaminimumof1-yearexperienceincustomerserviceinaretail environment.
• MustpassafederalbackgroundcheckviaLivescanincertain markets.
• B.A.preferred,butexperienceis paramount.
• Experienceworkinginahighlyregulatedbusinessesis desirable.
• Usessoundjudgmentwhenmaking decisions.
• Assumesotherdutiesassignedby supervisor.
• Exhibitsstrongleadershipskillsamongstpeersandhaveconfidencecommunicatingatthestore level.
• Upholdexcellentcustomerserviceskillsandaserviceorientated culture.
• Achievestatisticalresults(sales, shrinkage).
• Previousretailexperience preferred.
• Previouscannabisexperience preferred.

• Thisjoboperatesinaprofessionalcannabisstore environment.
• Thisroleroutinelyusesstandardofficeandstoreequipmentsuchascomputers,phones,printers, POS.

Physical Demands:

• Whileperformingthedutiesofthisjobtheemployeeisfrequentlyrequiredtostand,walk,usehands or feet, reach with hands and arms, and required to lift a min of 50lbs.

PositionTypeandExpectedHoursof Work:

• Thisisaparttimeorfull-timenon-exempthourlypositionwhichreportstostore leadership.

Travel:

• Thispositionmayrequireyoutotraveltocorporateofficesaswellasother storelocationsfortraining, learning and development.

Other Duties:

• Pleasenotethisjobdescriptionisnotdesignedtocoverorcontainacomprehensivelistingof activities, duties or responsibilities that are a requirement of the employee for this job.
• Duties,responsibilities,andactivitiesmaychangeatanytime,withorwithout notice.