Specialist

Wisconsin Public Service Corporation; City of Pewaukee (WI); Hybrid; USD 68,000 - 156,000; Full time

Job summary

Wisconsin Electric Power, a subsidiary of WEC Energy Group, seeks a Work Management Specialist I/II/III or Principal Specialist in Pewaukee, WI. This hybrid role supports CSO by analyzing business needs, defining system scope, and implementing enhancements.

You’ll participate in storm restoration and collaborate with IT and business teams. The role offers a flexible hybrid work arrangement with the potential for progression across Specialist I–III and Principal levels, based on experience.

Qualifications

• Bachelor’s degree required; in lieu of degree, 4+ years’ outage or work management systems experience.
• Valid driver's license.
• Excellent interpersonal, organizational and communication skills.
• Project management skills and ability to provide effective formal management presentations of strategic and operational business issues.
• Strong analytical and computer skills and ability to identify creative solutions to complex and abstract issues

Responsibilities

• Support CSO by performing business analysis to aid decision-making.
• Define system scope and objectives; implement enhancements.
• Develop test plans, conduct testing, and propose solutions.
• Create and maintain system documentation and user training materials.
• Monitor system uptime and assist in reporting

Skills

Analytical skills

Project management

Interpersonal skills

Communication skills

Education

Bachelor’s degree

Tools

Data analysis tools

Reporting tools

Technology solutions

Job description

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Wisconsin Electric Power, a subsidiary of WEC Energy Group, is seeking a Specialist in our Pewaukee, Wisconsin location. This position offers flexibility for a hybrid work arrangement (remote/on-site).

This is a job family posting (Specialist I, Specialist II, Specialist III, Principal Specialist) where experience will be the determining factor.

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first‑hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

The responsibilities of the Work Management Specialist I/II/III and Principal are to support Customer Service and Operations (CSO) by performing business analysis to support the business decision‑making needs of CSO. The WM Specialist assists in formulating and defining system scope and objectives with an understanding of business systems and processes. Also responsible for the implementation and configuration of enhancements to new and existing systems. The WM Specialist defines specifications, conducts testing and assists in developing recommendations to solve problems related to business system operations. This position has a role during storm restoration events.

Job Responsibilities

• Assists in building and maintaining business systems through a system development life cycle.
• Following established procedures, ensures systems are operating as designed, evaluates requests for changes to the system, provides routine system maintenance, documents system processes and procedures, suggests system improvements and makes daily decisions involving direct application of technical knowledge to system issues.
• Typically works on simple to moderately complex and smaller and more defined system projects to assess and refine user requirements and specifications, formulate solutions, develop test plans, conduct testing, and implement systems and system improvements.
• Articulates customer and technology requirements into structured documents and communications with customers and IT specialists such that the requirements from the customer and from IT can clearly be understood by the others.
• Typically assists more experienced business analysts in developing business cases for improving and/or developing systems.
• Maintains relationships with other IT areas. May assist in managing relationships with outside vendors.
• Follows standard procedures to ensure business systems are operating at an acceptable level of quality.
• Regularly monitors the use of routine controls (i.e., system uptime, batches, reports, queries), and assists end users in developing reports and/or database queries.
• Handles simple inquiries regarding the technical aspects of business systems by providing assistance to and coordinating work with IT staff and other business units.
• Follows standard procedures to provide functional and end‑user support including end‑user assistance, system maintenance, and troubleshooting.
• Assists in developing and rolling out system application training materials for technical, departmental and end users.
• Maintains system documentation that supports system initiatives through manuals, lesson plans and procedures. May update system documentation under the guidance of more experienced business analysts.

Minimum Qualifications

Specialist l:

• Bachelor’s degree required; in lieu of degree, 4+ years’ experience in outage or work management systems.
• Valid driver's license.
• Excellent interpersonal, organizational and communication skills.
• Project management skills and ability to provide effective formal management presentations of strategic and operational business issues.
• Strong analytical and computer skills and ability to identify creative solutions to complex and abstract issues.
• Bachelor’s degree required with 1.5 years of outage or work management systems experience; in lieu of degree, 5.5 years’ experience in outage or work management systems.
• Valid driver's license.
• Excellent interpersonal, organizational and communication skills.
• Project management skills and ability to provide effective formal management presentations of strategic and operational business issues.
• Strong analytical and computer skills and ability to identify creative solutions to complex and abstract issues
• Bachelor’s degree required with 4 years of outage or work management systems experience; in lieu of degree, 8 years’ experience in outage or work management systems.
• Valid driver's license.
• Excellent interpersonal, organizational and communication skills.
• Project management skills and ability to provide effective formal management presentations of strategic and operational business issues.
• Strong analytical and computer skills and ability to identify creative solutions to complex and abstract issues

Principal Specialist:

• Bachelor’s degree required with 7 years of outage or work management systems experience; in lieu of degree, 11 years’ experience in outage or work management systems.
• Valid driver's license.
• Excellent interpersonal, organizational and communication skills.
• Project management skills and ability to provide effective formal management presentations of strategic and operational business issues.
• Strong analytical and computer skills and ability to identify creative solutions to complex and abstract issues

This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation.

Preferred Qualifications

• Project management, operations experience, or process improvement experience.
• Familiarity with data analysis, reporting tools, and technology solutions used to improve operation efficiency and business decision‑making.

End Date:10/15/2026

Pay Range Minimum: $68,436.68

Pay Range Maximum: $156,125.32

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
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WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.