Special Servicing Asset Manager

Arrow Servicing; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Commuter Benefits Program

Employee Assistance Program (EAP)

Financial Wellness Resources

Paid Time Off

Sick Leave

Job summary

Arrowpointe Management is seeking an Asset Manager to oversee distressed or underperforming assets, lead loan workouts, modifications, restructurings, and foreclosures, and drive recoveries in collaboration with credit, legal, and executive teams.

The role requires deep credit experience, strategic oversight, and a track record of maximizing recoveries while mitigating risk in a fast-paced environment.

Qualifications

• Bachelor’s degree in real estate, finance, economics, business, or a related field.
• Minimum 8 years of experience in special servicing, loan workouts, asset management, or credit within commercial or private lending.
• Demonstrated expertise in restructurings, modifications, foreclosures, bankruptcies, and negotiated resolutions.
• Strong leadership experience managing teams and setting servicing strategy across diverse asset types.
• Ability to assess risk, develop recovery strategies, and drive outcomes in high-pressure or time-sensitive situations.
• Experience collaborating with legal counsel, investors, and internal stakeholders to execute resolutions.
• Excellent analytical, negotiation, and communication skills with executive-level presence.

Responsibilities

• Create impact analysis reports and deliver reports to key stakeholders; design and implement aging and delinquency reports to monitor loan portfolio
• Set operating performance metrics and standards for speed, quality, and customer service
• Build best in class reporting, prepare analysis over company transaction history, counterparty metrics, performance information and forecasts
• Analyze portfolio changes and identify any irregularities that may negatively impact portfolio and/or company
• Organize and lead meetings with key stakeholders to review accounts
• Review loan data, file maintenance and perform periodic audits of loan servicing files
• Where applicable, negotiate extension options and/or modifications with borrowers
• Manage DIL, short sales, REO process in compliance with performance standards Refer files to foreclosure, oversee attorneys managing the foreclosure process Calculate expected returns on troubled assets

Skills

Leadership experience

Portfolio risk assessment

Negotiation & communication

Stakeholder collaboration

Financial analysis

Education

Bachelor’s degree in Real Estate, Finance, Economics, Business, or related field

Job description

Arrowpointe Management is an operational servicer in the business purpose lending space. We provide processing, underwriting, and servicing support for direct lending and loan aggregation platforms that finance residential real estate investors. The loans we support include fix-and-flip, ground-up construction, bridge, and DSCR loans on single-family and multifamily properties. Our team is small, fast-moving, and close to every loan we support.

About The Role:

Arrowpointe is actively seeking a qualified individual to assist in building out new processes and procedures for our Asset Management & Special Servicing department. The Asset Manager will be responsible for overseeing the management, resolution, and performance of distressed or underperforming assets across the portfolio. This role will lead strategy and execution related to loan workouts, modifications, restructurings, foreclosures, and other recovery efforts, while partnering closely with credit, legal, asset management, and executive leadership. The ideal candidate brings deep experience navigating complex credit situations and a proven ability to maximize recoveries while mitigating risk.

What You’ll Do:

• Create impact analysis reports and deliver reports to key stakeholders; design and implement aging and delinquency reports to monitor loan portfolio
• Set operating performance metrics and standards for speed, quality, and customer service
• Build best in class reporting, prepare analysis over company transaction history, counterparty metrics, performance information and forecasts
• Analyze portfolio changes and identify any irregularities that may negatively impact portfolio and/or company
• Organize and lead meetings with key stakeholders to review accounts
• Review loan data, file maintenance and perform periodic audits of loan servicing files
• Where applicable, negotiate extension options and/or modifications with borrowers
• Manage DIL, short sales, REO process in compliance with performance standards Refer files to foreclosure, oversee attorneys managing the foreclosure process Calculate expected returns on troubled assets

Qualifications:

• Bachelor’s degree in real estate, Finance, Economics, Business, or a related field
• Minimum 8 years of experience in special servicing, loan workouts, asset management, or credit within commercial or private lending
• Demonstrated expertise in restructurings, modifications, foreclosures, bankruptcies, and negotiated resolutions
• Strong leadership experience managing teams and setting servicing strategy across diverse asset types
• Ability to assess risk, develop recovery strategies, and drive outcomes in high-pressure or time-sensitive situations
• Experience collaborating with legal counsel, investors, and internal stakeholders to execute resolutions
• Excellent analytical, negotiation, and communication skills with executive-level presence

What We Offer:

We believe in supporting our employees both professionally and personally. Our comprehensive benefits package includes:

• Health Insurance – Robust medical coverage with costs primarily covered by the employer.
• 401(k) Retirement Plan – Plan for your future with our retirement savings program.
• Commuter Benefits Program – Save on your daily commute with pre-tax transportation options.
• Employee Assistance Program (EAP) – Access free and confidential support for personal or professional challenges.
• Financial Wellness Resources – Tools and guidance to help you reach your financial goals.
• Paid Time Off – Enjoy 15 days of PTO annually, plus company-observed holidays.
• Sick Leave – Take care of your health with 5 paid sick days per year.