Special Response Team - Armed Officer

Grand Sierra Resort; Reno (NV); On-site; USD 25,000 - 39,000; Full time

Job summary

Grand Sierra Resort in Reno, NV is seeking a security officer to maintain a safe environment for guests and team members. You will patrol property, respond to emergencies, and enforce protocols with calm professionalism.

Responsibilities include firearm qualification, incident investigations, and coordination with police and other agencies. Strong communication and judgment are essential for handling VIP guests and critical incidents 24/7.

Qualifications

• Exceptional oral and written communication skills.
• High-level interpersonal skills for dealing with diverse contacts.
• Attention to detail and strong organizational ability.
• Ability to present information and respond to questions from groups.
• Firearm proficiency and safe handling.

Responsibilities

• Serve and promote a safe environment for guests and team members.
• Stand at posts as directed by security leadership.
• Respond to suspicious or emergency situations following protocols.
• Maintain proficiency with protective equipment and firearm.
• Perform investigations and write reports with pertinent questions (who, what, where, why, how).
• Liaise with law enforcement and government agencies as required.

Skills

Observation

Communication

De-escalation

Firearm handling

Investigation/reporting

Team coordination

Decision making

Tools

VMS

Access control software

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Essential Duties And Responsibilities

• Serve and promote a safe environment for hotel guests and team members through keen observation.
• Stand at stationary/mobile posts inside/outside the hotel as directed by the supervisor, Director of Security, or their representative.
• Respond to suspicious, unusual, or emergency situations using the appropriate escalation of force up to and including armed response by following established protocols.
• Respond in a calm demeanor for any/all emergencies that may arise, i.e., bomb threats, medicals, deaths, domestic disturbance, etc.
• Will maintain proficiency in the use of all assigned protective equipment and firearm.
• Will be required to use rapid and sound judgment in responding to unusual or emergency situations using appropriate escalation level of force.
• Will work in an environment and under conditions that require carrying authorized weapons and ammunition, using protective gear and devices, and awareness of personal safety and the safety of others.
• Must meet and continue to meet required training standards related to handgun qualification.
• Patrol the property on a continual basis to assess and observe potential threats or suspicious activity.
• At all times, the officer will handle themselves calmly, professionally, and courteously to guests, co-workers, team members, and individuals on the property.
• Address any problem and/or incident on the property and communicate with the supervisor during the tour of duty.
• Be observant in all areas inside/outside of the hotel for safety concerns or suspicious circumstances.
• Use good judgment, reason, and a calm demeanor when approaching or responding to a volatile or armed situation.
• In the event of an emergency or similar situation, take control and instruct fellow co-workers, team members, and guests as to the best course of action to take.
• Complete investigations and subsequent reports by asking questions pertinent to the situation, such as who, what, where, why, how, etc., to gather sufficient details to thoroughly satisfy investigation/report requirements. Use a computer report writing system to complete reports and be able to follow through/up on any given report.
• Make constant contact with both guests/team members to provide optimal service. This includes contacting various departments to provide/obtain pertinent information for guest service, investigations, etc.
• Liaise with outside law enforcement and maintain good communications skills and professionalism with agencies such as Police Officials, Fire Department, FBI, Secret Service, and Governmental Officials.
• Any other duties as assigned within the scope of this position.

Primary duties and responsibilities include, but are not limited to, the following:

• Serve and promote a safe environment for hotel guests and team members through keen observation.
• Stand at stationary/mobile posts inside/outside the hotel as directed by the supervisor, Director of Security, or their representative.
• Respond to suspicious, unusual, or emergency situations using the appropriate escalation of force up to and including armed response by following established protocols.
• Respond in a calm demeanor for any/all emergencies that may arise, i.e., bomb threats, medicals, deaths, domestic disturbance, etc.
• Will maintain proficiency in the use of all assigned protective equipment and firearm.
• Will be required to use rapid and sound judgment in responding to unusual or emergency situations using appropriate escalation level of force.
• Will work in an environment and under conditions that require carrying authorized weapons and ammunition, using protective gear and devices, and awareness of personal safety and the safety of others.
• Must meet and continue to meet required training standards related to handgun qualification.
• Patrol the property on a continual basis to assess and observe potential threats or suspicious activity.
• At all times, the officer will handle themselves calmly, professionally, and courteously to guests, co-workers, team members, and individuals on the property.
• Address any problem and/or incident on the property and communicate with the supervisor during the tour of duty.
• Be observant in all areas inside/outside of the hotel for safety concerns or suspicious circumstances.
• Use good judgment, reason, and a calm demeanor when approaching or responding to a volatile or armed situation.
• In the event of an emergency or similar situation, take control and instruct fellow co-workers, team members, and guests as to the best course of action to take.
• Complete investigations and subsequent reports by asking questions pertinent to the situation, such as who, what, where, why, how, etc., to gather sufficient details to thoroughly satisfy investigation/report requirements. Use a computer report writing system to complete reports and be able to follow through/up on any given report.
• Make constant contact with both guests/team members to provide optimal service. This includes contacting various departments to provide/obtain pertinent information for guest service, investigations, etc.
• Liaise with outside law enforcement and maintain good communications skills and professionalism with agencies such as Police Officials, Fire Department, FBI, Secret Service, and Governmental Officials.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Exceptional oral and written communication skills with the ability to accurately communicate reports.
• High-level understanding of interpersonal skills to productively deal with business contacts and team members at all levels of the company.
• Possesses a strong attention to detail, organizational and engaging presentation skills.
• Effectively present information and respond to questions from groups of managers, staff, clients, and general public.
• High level of firearms, specifically pistol, proficiency, including but not limited to, weapons handling and marksmanship.
• Advanced computer skills with various VMS, investigative and access control software systems. Must have working knowledge in Microsoft Outlook, Word, Excel, and Power Point.
• Ability of simple math, and complex reading, writing, and task completion skills is required.
• Must have the following skills: compiling, coordination, analyzing, supervising, instructing, driving, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

Education And/Or Experience

• Minimum of 1 year’ experience in security, investigations, law enforcement, self-awareness training techniques, and risk management is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Must possess prior law enforcement experience or honorably discharged Veteran with Combat Arms Military Occupational Specialty (MOS) or SOF experience.

CERTIFICATES AND LICENSES

• Must be able to maintain appropriate Gaming License & Alcohol Awareness card.
• Valid driver’s license and must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position.
• Must maintain CPR, AED, and First Aid certification.
• Must have a current Nevada CCW or LEOSA card.
• Candidate has 130 days from date of offer to obtain CCW or employer has option to separate employment.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member may be occasionally sitting, reaching overhead, bending over, crouching, kneeling, climbing, frequently balancing, and constantly standing and walking during the duration of their shift.
• Dependent on the assignment of the designated shift the team member must be able to lift/carry and push/pull up to 25lbs or less frequently or up to 100lbs occasionally.
• Dependent on the assignment of the designated shift the team member may be occasionally driving.
• The team member will constantly have repetitive use of both feet and hands and require frequent light and occasional firm/strong grasping motions. Finger dexterity of both hands will be occasionally required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work is performed frequently indoors and outdoors alone or with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices.
• Team Member may be exposed to confined areas, wet and/or humid areas, moving objects, high places, flame/heat generated devices, and slippery surfaces.
• The noise level in the work environment is usually moderate to loud.
• Team Member may be exposed to vibrations, fumes/odor, and/or secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.