SPECIAL PROJECTS GENERALIST - ARTS & CULTURE

Jobvite, Inc.; Cleveland (OH); On-site; USD 25,000 - 36,000; Part time

Job summary

Cleveland Public Library is seeking a part-time Special Projects Generalist – Arts & Culture to support patron services, outreach and group programming across the library system. The role emphasizes collaboration with Arts & Culture staff, guiding tours, promoting exhibits, and ensuring welcoming experiences for visitors.

The ideal candidate will have strong customer service, comfort with MS Office and library databases, and ability to work independently in a fast-paced, diverse urban library

Qualifications

• Three years of public or customer service experience required.
• Experience in a diverse, densely populated community or major metropolitan area preferred.
• Three years’ experience with personal computers, online tools, resources, databases, and group meeting platforms; intermediate MS Office proficiency.

Responsibilities

• Perform patron service inclusive of patron and visitor assistance, outreach, and group service duties within the Library system.
• Collaborate with Arts and Culture staff to create, implement and support exhibit areas and guide tours of exhibits.
• Provide general information about exhibits and engage visitors of all ages.
• Ensure security and safeguarding policies and practices for patrons, visitors, artworks and spaces.
• Interacts with visitors to help them find materials and experience the Library and its spaces.
• Assist with community outreach activities, prepare promotional materials, place and manage orders, and process records.

Skills

Public service

Customer service

Diversity experience

MS Office

Computer skills

Communication

Education

High School Diploma

Tools

Library databases

Online tools

Job description

SPECIAL PROJECTS GENERALIST – ARTS & CULTURE

HOURS: Part-time (28 hours per week)

BARGAINING UNIT: SEIU / PAY GRADE: E = $22.0567

LOCATION: Main Library (Arts & Culture)

EXTERNAL POSTING OPEN UNTIL FILLED

Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge.

The successful applicant will be a self-directed professional with a strong work ethic, a collaborative work style, and the skill set to thrive in a welcoming service environment for patrons and staff.

JOB SUMMARY:

This position is responsible for performing patron and visitor assistance, outreach, and group service duties within the Library system

JOB REQUIREMENTS:

Education: High School Diploma.

EXPERIENCE:

• Three years’ public or customer service experience required. Experience working in a public library strongly preferred.
• Experience working in a diverse, densely populated community or a major metropolitan area preferred.
• Three years’ experience with personal computers, on-line tools, resources, databases, and group meeting platforms required. Intermediate proficiency (70% passing) in MS Office or similar software, as well as customer service, is required.

TECHNICAL EXPERTISE:

• Demonstrated intermediate level knowledge of library practices, terminology, and classification systems and technology.
• Demonstrated computer skills including use of windows, MS Office, internet browsing, group meeting platforms, and library related databases, systems and software. General principles and objectives of information technology systems and programs.
• Maintain knowledge and skills of various current adaptive and emerging technology to support patron, personal and business needs.
• Intermediate level mathematics and English skill.
• Demonstrated knowledge and interest in education, libraries, museums and/or cultural spaces.
• Read, understand, and communicate information and ideas presented in writing. Above average attention to detail for accuracy of legal forms and documents.
• Experience working with all levels within an organization is required.
• Proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, succinct, and free of errors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Evaluation of this position is based primarily on performance of the following essential functions, which

include, but are not limited to:

• Perform patron service inclusive of patron and visitor assistance, outreach, and group service duties within the Library system.
• Collaborate with Arts and Culture staff to create, implement and support exhibit areas. Guide tours of various exhibits and displays. Provide general information about exhibits and engage visitors of all ages, encouraging understanding and appreciation.
• Ensure security and safeguarding policies and practices to ensure the safety of patrons, visitors, artworks and spaces.
• Interact and initiate engagement with visitors and patrons with finding materials and experiencing the Library and its spaces. Connect visitors to areas of the Library.
• Provide daily tasks related to the care and upkeep of public art exhibitions.
• Assist with caring for the resources, art and architecture and contribute ideas to enhance onsite experiences.
• Assist with visits, wayfinding, tours, exhibits and programs. Ensure patrons feel welcomed, supported, safe, and engaged while visiting and/or utilizing library services and programs.
• Assist with community outreach activities and events. Prepare promotional and/or informational materials.
• Place and/or manage orders.
• Process, identify, and/or add records to various software programs.
• Prepare, verify, process and/or organize computer information, library materials, and/or documents/records.
• Perform routine administrative tasks.
• May attend meetings, participate in committees or training, etc.
• Perform other duties as assigned.

EXTERNAL POSTING OPEN UNTIL: FILLED