SPECIAL ORDER CLERK

Navy Exchange Service Command; Virginia Beach (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

Navy Exchange Service Command is seeking a SPEC-ORDER CLERK to provide knowledgeable, courteous service for Special Orders to internal and external customers via phone, email, and company systems.

Reporting to the Supervisor of Value-Added Services, the role supports stores, vendors, and distribution teams while maintaining documentation and PII compliance. Requires reliable, efficient handling of orders, with flexibility for evenings, weekends, or holidays when needed.

Qualifications

• Experience in clerical office or retail settings.
• Ability to handle special orders documentation.
• Strong customer service and communication skills.

Responsibilities

• Responds to Special Order inquiries via phone, email, and internal systems.
• Creates new items, cuts purchase orders, provides ETA to stores.
• Tracks orders and updates delivery status to stores and partners.
• Liaises between stores, vendors, and internal teams to ensure smooth orders.
• Handles time-sensitive issues, escalating to supervisor when needed.
• Follows policies and keeps PII and procedures up-to-date.

Job description

Job Description - SPECIAL ORDER CLERK (260003HN)

Job Description

SPECIAL ORDER CLERK

Job Number

260003HN

Primary Location

Organization: NEXCOMHQ Pay Range: Starting at $16.75

Job Summary

Responsible for providing knowledgeable courteous and professional service and assistance regarding Special Orders to our internal and external customers via telephone e-mail and company systems. Reports to Supervisor of Value-Added Services.

Duties and Responsibilities

• Works under the supervision of Supervisor of Value-Added Services.
• Responds to Special Order Merchandise inquiries and assists stores Vendors Distribution Teams and other partners via phone e-mail and company systems. Maintains appropriate documentation for Customer Special Orders while adhering to PII requirements.
• Creates new items cuts purchase orders and provides estimated time of arrival for Special Orders to stores. Tracks orders and provides updated delivery status to stores.
• Serves as a liaison between the merchant's store personnel distribution vendors and other business partners as necessary. Provides friendly professional and personalized customer services at all times.
• Manages difficult or time sensitive order situations responding promptly to the store to resolve the issue while maximizing customer satisfaction. Escalates unresolved customer issues to supervisor as necessary. Communicates in a professional manner with clear verbal and written communication.
• Stays abreast of product promotional and systems developments. Maintains and understands current NEX policies and procedures.
• Maintains collaborative partnerships with vendors and internal and external colleagues. Works as part of a highly motivated customer service team and assists team members as needed.
• Works under the general supervision of designated supervisor. Work is performed independently within the framework of established policies and procedures and is reviewed in terms of efficiency accuracy and compliance with PII and other written policies and instructions.
• Works a flexible schedule based on business needs. Works evenings weekends and holidays as needed.
• Exercises independent judgment and approval in routine and non-routine situations. Consults with supervisor on such issues as policy matters deviations from normal procedures or unusual circumstances.
• Performs other duties as assigned. Incumbent of this position must file a Financial Disclosure Report OGE Form 450 as required

GENERAL EXPERIENCE

One year of responsible work in clerical office or retail sales store work of any king in which the applicant has demonstrated the ability to perform satisfactorily as a Special-Order Clerk.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE

Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. Specialized experience may be substituted for general experience.

AND SPECIALIZED EXPERIENCE

One year of responsible experience in retail sales performing the similar duties performed by a Special Order Clerk. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. Specialized experience may be substituted for general experience.