Special Order Associate

Helzberg Diamonds Shops, Inc.; Missouri; On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Special Order Associate, der für die Unterstützung von Sonderbestellungen und die Verwaltung von Lieferanten verantwortlich ist. In dieser spannenden Rolle arbeiten Sie eng mit verschiedenen Abteilungen zusammen, um sicherzustellen, dass die Bestellungen der Kunden rechtzeitig und genau bearbeitet werden. Sie werden die Möglichkeit haben, an einzigartigen Schmuckprojekten zu arbeiten und einen direkten Einfluss auf die Kundenzufriedenheit zu haben. Wenn Sie eine Leidenschaft für den Kundenservice und die Schmuckbranche haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 1-3 Jahre Erfahrung im Einzelhandel oder Kundenservice erforderlich.
• GIA-Zertifizierung oder Schmuckerfahrung bevorzugt.

Responsibilities

• Verwaltung von Sonderbestellungen und Interaktion mit Verkäufern.
• Erstellung neuer Produkt-SKUs und Unterstützung des E-Commerce-Teams.

Skills

Kommunikationsfähigkeiten

Kundenservice

Problemlösungsfähigkeiten

Allgemeine Mathematik

Education

Associate's Degree in Retail Management

Associate's Degree in Business Administration

Tools

Desktop-Software (Email, Excel, Word)

Job description

The Special Order Associate is responsible for supporting store special orders, vendor management, new program/product support, call stones, custom jewelry, and web orders. Supporting store special orders requires store interaction, vendor follow-up, creating/managing reports, managing service level agreements, pricing jewelry with margins, and customer interaction. The Special Order Associate will work across multiple departments, but closely with the merchandise department.

PRINCIPAL ACCOUNTABILITIES:
• Special Order Process – Gather information and process special orders for our stores and/or customers. Track special orders and follow up with vendors to ensure accurate and timely delivery of merchandise.
• Call Stones – Support the call stone program working with vendors and stores on securing diamonds for client appointments.
• Custom Jewelry – Working with stores, and Customer Care, associates on unique items to be made specific for customers This includes qualifying, gathering information, vendor partnership, providing renders, creation, and pricing the product.
• Product Information – Answer store requests pertaining to product information and assist Customer Care Associates in resolving customer issues related to special orders.
• Vendor Management – Manage purchase orders from vendors ensuring timely delivery and processes are met based on contract SLA’s.
• PO Management – Ensure PO’s flow through to vendors, and confirm PO’s supporting billing/inventory.
• SKU Creation – Create new product SKU’s according to Helzberg Diamonds requirements including product description and pricing.
• Ecommerce Support – Work closely with Ecommerce and Customer Care on products ordered on helzberg.com, including new product/vendor launches.
• Other Duties – Assume responsibility for additional projects or responsibilities as assigned to support the Special Order Department.

QUALIFICATIONS:
• Associate’s degree in Retail Management or Business Administration preferred and one to three years of experience in retail or customer service required, or an equivalent combination of education and experience.
• GIA certification or jewelry experience is preferred.
• Strong communication skills, and the ability to use desktop software (Email, Excel, Word) are required.
• Must also have the ability to solve problems, perform general math, good customer service, and resolve customer conflicts.