Special Loans Administrator III – Work From Home

LoanCare, LLC; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading provider in the mortgage services industry is seeking a Special Loans Administrator III to work from home. The role involves reviewing special loans requests, managing client communications, and training junior staff. Ideal candidates should have mortgage servicing experience and strong organizational skills.

Qualifications

• 4+ years of mortgage servicing experience preferred.
• Knowledge of HELOC, SCRA, or related workstations preferred.

Responsibilities

• Review and evaluate requests related to Special Loans functions.
• Manage department inboxes and respond to clients regarding requests.
• Assist and train Junior Special Loans Administrators.

Skills

Communication

Leadership

Organizational Skills

Analytical Skills

Problem Solving

Education

High School Diploma

Tools

Microsoft Office

Black Knight mortgage servicing systems

Job description

Special Loans Administrator III – Work From Home

Join to apply for the Special Loans Administrator III – Work From Home role at LoanCare.

Overview

Are you ready to take your career to the next level? LoanCare, a leading provider in the mortgage services industry, is seeking an experienced professional in mortgage or real estate to join us as a Special Loans Administrator III. The ideal candidate will enjoy working with both internal and external clients, be detail-oriented, and driven to meet tight deadlines in a fast-paced environment. If you are looking for a meaningful career, this is your opportunity to be part of something big.

Responsibilities

• Review and evaluate requests related to Special Loans functions following investor and client procedures.
• Obtain and review information for processing subordinations, easements, partial releases, assumptions, ARMs, buydowns, balloons, and other requests in the Special Loans area.
• Manage department inboxes; delegate/respond to internal/external clients and borrowers regarding Special Loans requests.
• Ensure quality and adherence to department procedures.
• Assist and train Junior Special Loans Administrators.
• Complete tasks within designated timeframes and standards.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 4+ years of mortgage servicing experience, with emphasis on special loans preferred.
• Knowledge of Black Knight mortgage servicing systems preferred.
• Knowledge of HELOC, SCRA, or related workstations preferred.
• Strong verbal and written communication skills.
• Leadership qualities and ability to work independently.
• Excellent organizational and multitasking skills.
• Ability to adapt to change and handle additional tasks.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office.

Work From Home

LoanCare provides virtual training and support for remote employees, including online/remote training, equipment, and engagement activities. A quiet, private workspace and a high-speed internet connection are required. Employees must sign a Telecommuting Agreement.

About Us

LoanCare is a national provider of mortgage subservicing, servicing over 1.8 million loans across all 50 states. We are committed to diversity and equal opportunity employment.

Work Conditions

Normal office environment with flexibility for early, late, or weekend hours as needed. Overtime may be required.

Essential Functions

Includes critical thinking, reading comprehension, communication, active learning, judgment, time management, writing, complex problem solving, reasoning, and physical demands such as sitting and occasional movement.

Employment Details

• Level: Mid-Senior
• Type: Full-time
• Function: Finance and Sales