Special Loans Administrator III – Work From Home

LoanCare, LLC; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player in mortgage services is looking for a Special Loans Administrator III to join their dynamic team. This role involves reviewing and evaluating special loan requests, ensuring compliance with investor procedures, and providing support to team members. Ideal candidates will possess strong analytical and communication skills, with a proven track record in mortgage servicing. The company fosters a collaborative remote work environment with comprehensive training and support, ensuring that employees thrive while working from home. If you're ready to elevate your career in a fast-paced and rewarding setting, this opportunity is perfect for you.

Benefits

Remote training and support

Engagement opportunities

Flexible working hours

Access to online training courses

Qualifications

• 4+ years of mortgage servicing experience with an emphasis on special loans preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Review and evaluate requests regarding Special Loans functions.
• Manage department inboxes and respond to clients regarding Special Loans requests.

Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Leadership Qualities

Time Management

Education

High School Diploma or equivalent

Tools

Black Knight mortgage servicing systems

Microsoft Office

Job description

Overview

Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Special Loans Administrator III. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

Responsibilities

1. Review and evaluate requests regarding Special Loans functions while following required investor and/or client procedures.
2. Obtain and review information needed to process subordinations, easements, partial releases, assumptions, ARMs, buydowns, balloons, and other requests pertaining to the Special Loans area.
3. Manage department inboxes; delegate/respond to internal/external clients and/or borrowers regarding Special Loans requests.
4. Ensure task quality is maintained and department procedures are followed.
5. Provide assistance and training to Special Loans Administrator I and II.
6. Complete tasks within required timeframes and standards.
7. All other duties as assigned.

Qualifications

1. High School Diploma or equivalent required.
2. 4+ years of mortgage servicing experience with emphasis on special loans preferred.
3. Knowledge of Black Knight mortgage servicing systems preferred.
4. Knowledge of HELOC, SCRA, or Special Loans workstations preferred.
5. Strong verbal and written communication skills.
6. Displays leadership qualities.
7. Able to work independently and multitask while maintaining a high level of organization.
8. Ability to adapt to change productively and handle other essential tasks as assigned.
9. Strong analytical and problem-solving skills.
10. Proficient with Microsoft Office products.

WORK FROM HOME

About remote employment

LoanCare provides virtual training and support so employees working from home can be successful. You will never be alone on your journey as you will connect through Teams video chat, so that you remain engaged and form relationships with your leadership team and coworkers. We offer online/remote training, which is both dynamic and interactive, so you get the most out of the training opportunities. Our Training department also offers a large number of free on-demand online training courses that you can take to help you grow and expand your skills and knowledge.

As an added benefit for remote employees, we offer exciting engagement opportunities, such as fitness classes, contests, and fun seminars/learning activities that you can participate in from the comfort of your own home.

We provide all of the necessary equipment; all you need to provide is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (mbps) and a minimum network upload speed of 10 mbps. Remote employees will be required to sign a Telecommuting Agreement in addition to the job description.

WHO WE ARE

LoanCare is a leading national provider of full-service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

ESSENTIAL FUNCTIONS

1. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
2. Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
3. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
4. Speaking — Talking to others to convey information effectively.
5. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
6. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
7. Instructing — Teaching others how to do something.
8. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
9. Time Management — Managing one's own time and the time of others.
10. Writing — Communicating effectively in writing as appropriate for the needs of the audience.
11. Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
12. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
13. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
14. Written Comprehension — The ability to read and understand information and ideas presented in writing.
15. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
16. Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
17. Near Vision — The ability to see details at close range (within a few feet of the observer).
18. Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
19. Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
20. Speech Recognition — The ability to identify and understand the speech of another person.
21. Speech Clarity — The ability to speak clearly so others can understand you.

PHYSICAL DEMANDS

Sitting up to 90% of time. Walking and standing up to 10% of time. Occasional lifting, stooping, kneeling, crouching, and reaching.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.