Special Investigations Unit (SIU) Manager

Ethos; Tampa (FL); Remote; USD 55,000 - 75,000; Full time

Job summary

An innovative firm is seeking a dedicated Special Investigations Unit (SIU) Manager to lead investigations in property and casualty insurance claims. This pivotal role involves developing investigative action plans, collaborating with various departments, and ensuring effective communication with clients. The ideal candidate will have a strong background in claims investigations, excellent analytical skills, and a passion for delivering exceptional service. Join a dynamic team at the forefront of the insurance industry, where your contributions will drive impactful decision-making and enhance client satisfaction.

Qualifications

• 2+ years managing claims investigations in personal lines.
• Experience with auto-liability and property casualty claims.

Responsibilities

• Analyze claim information and develop action plans.
• Conduct investigative actions including statements and interviews.
• Collaborate with senior management on new protocols.

Skills

Claims Investigation

Communication Skills

Analytical Skills

Education

Associate's or Bachelor's degree in Criminal Justice

Legal Studies

Job description

Special Investigations Unit (SIU) Manager

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About Us

Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.

Job Summary

Our dynamic Ethos team is seeking a full-time/remote Special Investigations Unit (SIU) Manager to conduct investigations in the personal lines areas: property and casualty insurance claims. This role is critical in developing and executing investigative action plans, communicating with pertinent claims handling partners, and providing accurate and informed recommendations. The ideal candidate will have a proven track record in claims investigations (personal lines auto, and property), excellent communication skills, and the ability to collaborate with a high-performing team.

Responsibilities

• Analyze claim information and develop an action plan.
• Recognize compensability issues, misrepresentation, and understand insurance coverage as it pertains to claim decisions.
• Conduct investigative actions including recorded statements and interviews, and obtain relevant documents.
• Coordinate and brief relevant parties on files and investigative analysis.
• Handle client communications, including managing distressed or unsatisfied clients.
• Collaborate with senior management to establish and implement new protocols.
• Work with other departments, including sales and operations, for strategic planning of assignments.

Qualifications

Education: Associate's or Bachelor's degree in Criminal Justice, Legal Studies, or related field (preferred).

Experience:

• Required: 2+ years managing claims investigations, including auto-liability, property casualty, liability, disability, and worker's compensation files.
• Preferred: 2+ years within an insurance carrier or third-party administrator's SIU department.

Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color, sexual orientation, or any other characteristic.

Salary: $55,000 - $75,000 per year