Special Events Specialist

Wind Creek Hospitality; Bethlehem (Northampton County); On-site; USD 42,000 - 64,000; Full time

Job summary

Wind Creek Hospitality is seeking a Special Events Specialist to support the Promotions Manager in executing all promotional and special events across Wind Creek Hospitality Properties. The role emphasizes guest service excellence and collaboration with diverse departments and external vendors.

The candidate should have solid customer service experience, strong communication skills, and the ability to work in a fast-paced casino environment, including nights, weekends, and holidays.

Qualifications

• Must communicate effectively in English, both oral and written
• Customer service experience required; six months preferred
• Ability to work varied shifts including weekends and holidays
• Must be able to work independently and in a team; interact with diverse departments and vendors
• Willingness to travel and participate in training as required
• Must have valid PA Gaming License or ability to obtain one
• Must have Tribal Gaming License or ability to obtain one
• Must pass an interview panel and guest service audition

Responsibilities

• Assist with execution of promotions and special events for Wind Creek Hospitality Properties
• Act as an entertainer and mascot for the property
• Coordinate promotions and events by staffing, vendor contact, and equipment tracking
• Maintain promotional collateral and Digital Media at property
• Provide excellent guest services following the 3 Keys and GET
• Complete required paperwork for promotion winners and IRS forms
• Develop new and exciting promotions
• Fill in for Coordinator when unavailable
• Other duties as assigned

Skills

Communication

Customer service

Interpersonal skills

Organizational skills

Teamwork

Multi-tasking

Punctuality

Professional appearance

Education

High School diploma or equivalent

Tools

Word processing

Job description

The Special Events Specialist assists the Promotions Manager in the aspect of execution of all promotional and special events for Wind Creek Hospitality Properties.

Minimum Employment Requirements:

• 21 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements:

• Six (6) months Customer Service experience- required
• Six (6) months casino experience- preferred
• Must pass an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude (job audition will be required)
• Must have excellent organizational skills; strong computer skills with experience in word processing
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Excellent interpersonal, customer service and communication required
• Must successfully pass job interview, including a guest service audition
• Must be able to work independently and as part of a team; Must be able to deal effectively with diverse departments, external vendors and agencies, and have flexibility to work in an ever-changing environment
• Ability to work in a fast-paced environment and meet deadlines
• Must possess a high level of maturity, dependability, and punctuality
• Ability to prioritize and perform multiple tasks and assignments
• Must be able to get along well with all levels of the organization and excel in a team oriented environment
• Ability to maintain professionalism and composure
• Willing to work odd and irregular hours including nights, weekends, and holidays.
• Willing to travel and participate in training as recommended or required.
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required.
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
• Must have a Pennsylvania Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
• Must have willingness and ability to work in a smoke/secondary smoke environment.

POSITION RESPONSIBILITIES:

• Assists with the execution of promotions and special events for WCH Properties
• Acts as an entertainer and mascot for the property
• Assists with coordinating promotions and special events (New Year’s Eve parties and VIP parties etc.) by staffing events, preparing and distributing employee communications, identifying and contacting suitable vendors, placing and tracking equipment and supply purchases and overseeing placement of casino signage
• Keeps promotional collateral and Digital Media at the property up to date
• Offers excellent guest services based on the 3 Keys and GET
• Completes required paperwork and reporting for the promotion winners including winners’ releases and IRS 1099 forms
• Helps to develop new and exciting promotions
• Fills in for the Coordinator when they are unavailable
• Other duties and responsibilities as assigned