VIP Cocktail Server House of Blues New Orleans

Live Nation Entertainment Inc; New Orleans (LA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Free live events tickets

Healthcare

Retirement benefits

Tuition reimbursement

Paid caregiver leave

Job summary

Live Nation Entertainment's House of Blues in New Orleans is seeking an attentive server with an entrepreneurial spirit to deliver outstanding bottle service in a high-energy setting. You will greet guests, take orders, upsell beverages, handle payments, and ensure safety and sanitation standards, while remaining flexible with late hours and a fast-paced environment.

Qualities like cultural awareness and prior upscale dining experience are preferred; training on alcohol service and POS systems

Qualifications

• High School Diploma or equivalent required.
• Flexible schedule and ability to work late hours.
• Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes; POS systems.
• Minimum 2 years serving in upscale dining/nightlife venues.
• Tolerance of all cultures, music and art forms.
• Responsible Alcohol Awareness Training Certification or equivalent.
• Ability to handle intoxicated guests calmly and safely.

Responsibilities

• Anticipate and respond to guests' needs in a fast-paced setting.
• Take orders, upsell beverages and menu items, and process payments.
• Communicate drink orders to bar via POS system and deliver beverages.
• Maintain cleanliness and safety; lift up to 25 lbs when needed.
• Ensure alcohol service complies with local laws and policies.
• Assist other staff and attend pre-shift meetings as required.

Skills

Cocktail tray service

Alcohol service

POS systems

Customer service

Multicultural awareness

Education

High School Diploma or Equivalent

Tools

Cash handling

Wine & spirits knowledge

Job description

Job Summary:

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

• Anticipate and respond to guests' needs
• Strong working knowledge of all beverages
• Answer guest questions, make recommendations, suggestively sell beverages and menu items; take orders
• Communicate drink orders to bar through Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Remove dirty glasses and dishes from tables including the lifting/moving of bus tubs up to 25lbs.
• Keep tables clean/wiped
• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
• Maintain House of Blues safety and sanitation standards
• Follow housekeeping standards per HOB policy
• Keep current on all standard operating procedures
• Request identification from any guest who appears to be under 30 years of age
• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
• Receive payment and process cash, credit card or Traveler's check transactions according to HOB policy
• Ensure that comp and void checks are processed according to HOB policy
• Articulate vocabulary with the ability to adapt and socialize with current audience
• Exemplary and professional grooming standards
• Assist other servers and staff as needed
• Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift
• Ability to understand and execute flawlessly the standards and procedures of Bottle Service

WHAT THIS PERSON WILL BRING

Required:

• High School Diploma or equivalent
• Flexible schedule and ability to work late hours
• Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
• Must have a minimum of 2 years of experience serving in an upscale dining and night life venue
• Tolerance of all cultures, music and art forms
• Responsible Alcohol Awareness Training Certification or Equivalent
• Ability to deal with intoxicated guests in a positive and safety minded manner

Preferred:

• Cash handling experience
• Basic knowledge of wines, spirits, and Mixology
• Experience recognizing valid ID's
• Experience in a live music environment

Physical Demands/Working Environment:

Working environment is fast-paced, often loud and stressful

Position requires extended periods of prolonged standing and working on your feet

Must be able to lift or move up to 25 lbs. using proper lifting techniques

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Company Information and Benefits

Recognized for seven years as a Great Place to Work® and named one of Fortune's World's Most Admired Companies, Live Nation Entertainment is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks at Live Nation Entertainment.