Special Events Attendant

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 33,000 - 36,000; Full time

Job summary

Treasure Island Resort & Casino in Welch Township, MN seeks staff to provide high guest service during promotions and entertainment functions. You will assist at events, greet guests, and explain promotions and amenities, while ensuring rules are followed.

The role emphasizes fast, friendly guest interaction, adaptability to changing priorities, and selling Treasure Island amenities. Training includes Treasure Island guest service and TIPS certification, with a flexible schedule on the gaming

Qualifications

• 1 year hospitality or guest service experience required
• High School Diploma or GED or equivalent preferred
• Excellent verbal and interpersonal communication skills required
• Ability to interact with guests, coworkers and management in a courteous manner

Responsibilities

• Assist at on and off property events
• Set up and tear down promotional events and drawings
• Greet and guide guests and provide event, promotion, entertainment and amenity information
• Explain promotions, register guests for drawings and hand out promotional items
• Ensure event rules and regulations are followed

Skills

Attention to detail

Organized

Verbal communication

Customer service

Education

High School Diploma

1-year hospitality/guest service

Tools

Job description

Pay Rate: $16.00 per hour

SUMMARY

To provide support during promotions and entertainment functions. Responsible for a high level of guest service as described in your departments guest service standards.

Essential Duties And Responsibilities

• Assist at on and off property events
• Set up and tear down promotional events and drawings
• Greet and guide guests and provide event, promotion, entertainment and amenity information
• Explain promotions, register guests for drawings and hand out promotional items
• Ensure event rules and regulations are followed

Knowledge And Certification, Skills And Abilities

Knowledge and Certification

Required

• 1-year hospitality or guest service

Preferred

• High School Diploma/GED or equivalent experience

Skills

Required:

• Accurate and detail-oriented
• Highly organized and an ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills

Abilities

Required:

• Ability to work fast and efficiently
• Ability to interact with guests, coworkers and management in an upbeat, professional and courteous manner
• Ability to speak in a clear, concise and pleasant voice
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to enthusiastically and professionally sell and / or up-sell Treasure Island and its amenities

Required Training

• Treasure Island guest service training
• TIPS training and certification
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand for long periods of up to 8 hours
• Must have a good sense of balance, and be able to bend, kneel, reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift 25+ pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact