Special Business Accounts Specialist

Lake Michigan Credit Union; Grand Rapids Charter Township (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Retirement options

Health coverage

Dental

Vision

HSA match

Paid parental leave

Tuition reimbursement

Job summary

Lake Michigan Credit Union in Grand Rapids, MI is seeking a detail-oriented Special & Business Accounts Specialist to administer and oversee business, special, and high-risk accounts. You will review documents, interpret ownership and signer authority, and ensure compliance with applicable regulations and internal policies.

Working with branch staff and partners, you will mitigate operational and compliance risk through accurate account administration, specialized processing, and guidance on

Qualifications

• High school diploma or equivalent required.
• 1–3 years of similar or related experience.
• Experience reviewing legal, organizational, or account ownership documentation preferred.
• Knowledge of fiduciary, trust, or complex account structures preferred.
• Knowledge of banking regulations and risk management practices preferred.

Responsibilities

• Administer business, special, and high risk account programs, including setup and maintenance.
• Review ownership structures and legal documents for accuracy and compliance.
• Interpret signer authority documents and ensure proper account setup.
• Process transactions and service requests with research and error resolution.
• Provide guidance to staff regarding complex account ownership and documentation.
• Maintain records and support updates on regulatory changes.
• Assist in training team members on account procedures and risk mitigation.

Skills

Attention to detail

Analytical thinking

Regulatory knowledge

Written and verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Title: Special & Business Accounts SpecialistPrimary Location: Grand Rapids, MIEmployee Status: Full-Time HourlyEstimated Hours/Week: 38Who We Are:As Michigan's largest credit union, we strive to deliver exceptional service to our members while fostering a culture built on curious minds, collaborative hearts and continuous excellence. If you're looking for your next opportunity to grow your career and broaden your experience within LMCU, we encourage you to apply.About this Position:LMCU is seeking a detail oriented and service driven Special & Business Accounts Specialist to support the administration and oversight of business, special, and high risk account relationships. This role serves as a valuable resource for members and employees by reviewing legal and organizational documents, interpreting ownership and signer authority, and helping ensure accounts are established and maintained in accordance with applicable regulations and internal policies.Working closely with branch employees and internal partners, this position helps mitigate operational and compliance risk through accurate account administration, specialized transaction processing, and guidance on complex account structures including trusts, estates, fiduciary relationships, and business entities.The ideal candidate brings strong analytical skills, attention to detail, sound judgment, and the ability to interpret documentation while providing exceptional service and support. This role offers an opportunity to build expertise in specialized account administration while contributing to the credit union's commitment to operational excellence and member service.What You'll Do:Account Administration & Member SupportAdminister business, special, and high risk account programs, including account setup, maintenance, specialized servicing, and death claim processingProvide guidance to members and employees regarding complex account ownership structures, legal documentation, and banking requirementsReview and validate business entity documentation, trust instruments, court orders, resolutions, and signer authority documentationEnsure accounts are established and serviced accurately while maintaining compliance with regulatory and organizational requirementsCompliance & Transaction OversightProcess transactions and service requests related to specialized and high risk accounts, including research, follow up, exception handling, and error resolutionReview legal and supporting documentation for completeness, consistency, and compliance with applicable regulations and policiesProvide guidance and corrective feedback on branch submitted documentation and escalate elevated risk situations when appropriateMaintain accurate records and support updates related to legislative, regulatory, and procedural changesTechnology & Information ManagementUtilize regulatory and state resources to verify entity status, ownership information, registration requirements, and account eligibilityPartner with internal stakeholders to maintain accurate compliance resources and reference materials on the employee intranetResearch and validate information necessary to support specialized account administration and risk mitigation effortsReporting & Specialized ProcessingProcess monthly reports related to account documentation and account administration activitiesCalculate and distribute IOTA and IOLTA interest payments to designated bar foundationsSupport account reviews and reporting processes that promote operational accuracy and complianceTraining & Team SupportAssist in training and mentoring team members within the Special & Business Accounts areaSupport the development and delivery of training content related to business and special account proceduresProvide procedural guidance and support to branch employees and internal partnersContribute to continuous improvement initiatives that enhance efficiency, service quality, and risk managementAdhere to and champion our core values of curious minds, collaborative hearts and continuous excellenceWhat You'll Bring:High school diploma or equivalent requiredOne to three years of similar or related experience requiredPrevious experience in a financial institution preferredExperience reviewing legal, organizational, or account ownership documentation preferredKnowledge of specialized, business, fiduciary, trust, estate, or other complex account structures preferredKnowledge & Skills:Strong attention to detail and commitment to accuracyAbility to interpret legal, organizational, and account ownership documentsWorking knowledge of banking regulations, account documentation requirements, and risk management practices preferredStrong analytical, problem solving, and decision making skillsExcellent written and verbal communication skillsAbility to provide guidance and support to members and employees regarding complex account situationsStrong organizational skills with the ability to manage multiple priorities and deadlinesProficiency with Microsoft Office and other business technology applicationsAbility to work independently while collaborating effectively across departmentsCommitment to providing exceptional member service while maintaining compliance and operational controlsMust comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets ControlWhat You'll Get:All Employees: weekly pay and retirement savings options.Full-Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.To see a full list of our benefit offerings, check out this helpful guide!Have Additional Questions About the Role? You May Email Us At: [e-mail] you lack access to the internet or require an accommodation in the application process, please send your resume via mail to: P.O. Box 2848, Grand Rapids, MI 49501.LMCU is an Equal Opportunity Employer