Call Center Specialist I

Lake Michigan Credit Union; Grand Rapids (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Retirement savings options

Health coverage (medical)

Dental

Vision

HSA match

Paid parental leave

Tuition reimbursement

Job summary

Lake Michigan Credit Union in Grand Rapids, MI is seeking a Call Center Specialist I to assist members with telephone requests, answer questions about products and services, and resolve issues within their authority. A 4–6 week training is provided to ensure readiness for full performance.

You will collaborate with supervisors and team leads to maintain security, accuracy, and member satisfaction, with opportunities to grow through coaching sessions and performance recognition.

Qualifications

• Assists members and potential members with their telephone requests and resolves questions within authority.
• Identifies opportunities to cross-sell products and services based on member needs.
• Collaborates with other departments to resolve member issues when necessary.

Responsibilities

• Answer member calls and assist with product inquiries.
• Resolve issues within authority or refer to supervisor with recommendations.
• Identify cross-sell opportunities and articulate product benefits to callers.
• Prevent fraud by verifying member identity per procedures.
• Coordinate with other teams to resolve account issues.

Skills

Customer service

Problem solving

Ownership

Job description

## Call Center Specialist IApplylocations: Grand Rapids, MItime type: Full timeposted on: Posted Yesterdayjob requisition id: REQ-2026-6848**General Information**Primary Location: Grand Rapids, MI (5537 Glenwood)Employee Status: Full-TimeWorkplace Type: Fully On-Site**Available Shift: 11:30 AM - 7:30 PM****Who we are:**At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.**About this position:**LMCU is currently looking for Call Center Specialists to join our team. You’ll be supported by our Call Center Managers, Team Leaders and Trainers to use your skills to assist members and potential members with their telephone requests. This is an exciting opportunity to positively impact our members and be a part of an organization with an unmatched culture.**What you’ll do:*** Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.* Identifies opportunities to cross sell products and services based on member needs. Articulate the features and benefits of products to callers.* Collaborate with other departments to resolve member issues when necessary.* Prevents fraud by correctly identifying members using call identification procedures. Report any suspicious activities or potential security breaches to the appropriate personnel.* Identify and report any data discrepancies regarding member account information to management.* Actively participate in employee-led coaching sessions with supervisors, while taking ownership of personal coaching goals.* Performs other related duties as assigned.**Your New Environment:**Our Call Center is the best of both worlds, fun and functional. Our Specialists have their own space and have the option to sit or stand throughout the day. We empower Specialists to be in charge of their development with monthly employee led coaching. We love to recognize hard work, success, and growth with employee of the week, employee of the month, and fun Fridays. A paid 4 to 6 week training is provided upon hire to ensure that all Specialists are equipped with the knowledge and tools needed to meet their full potential.**You’ll Like This Position If You Are...**Someone who has passion for customer service, problem solving, and being able to take ownership of solutions. Our Call Center Specialists are able to make a positive impact on our members, processing their transactions from start to finish and ensuring the safe and sound fulfillment of their financial needs.**What you’ll get:*** All Employees: weekly pay and retirement savings options.* Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.* To see a full list of our benefit offerings, check out this helpful guide!**Have additional questions about the role? Email the Talent Acquisition Team at:** **[e-mail]****.**If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. Box 2848, Grand Rapids, MI 49501-2848.LMCU is an Equal Opportunity Employer