Special Assets Officer

STCU - Spokane Teachers Credit Union; Liberty Lake (WA); Ibrido; USD 34.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO & holidays

Health insurance

Flexible schedules

Career development

401(k) matching

Tuition reimbursement

Descrizione del lavoro

STCU – Spokane Teachers Credit Union is seeking a Special Assets Officer to manage delinquent real estate loans, overdrawn accounts, repossessions and asset recovery, reducing losses while protecting our members' interests.

You will work within established policies, exercising independent judgment and ensuring compliance with FDCPA, TCPA and FCRA. Collaboration with attorneys and vendors is essential to maintain timely sequences and outcomes.

Competenze

• High school diploma or equivalent required.
• Consumer Credit Counselling Certificate preferred.
• Minimum three years experience in real estate and/or consumer collections, or relevant experience in a financial institution required.

Mansioni

• Manage specialty collection portfolios by contacting members and resolving delinquencies.
• Recommend loss mitigation strategies by evaluating risk and recovery actions.
• Support legal recovery efforts with attorneys and third‑party vendors for bankruptcies, foreclosures, and repossessions.
• Maintain compliance with FDCPA, TCPA, FCRA UDAAP, bankruptcy codes, internal controls and SLAs.

Conoscenze

Delinquency management

Financial risk assessment

Regulatory compliance

Communication

Formazione

High school diploma or equivalent

Strumenti

PACER

COVIUS

FREDDIE MAC SERVICING

Temenos

MS Office

Descrizione del lavoro

STCU - Spokane Teachers Credit Union

Full-time

Company Description

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazines Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits:

• Paid time offplus 11 paid holidays!
• Medical, dental, vision and life insurance
• Flexible schedules and remote-work opportunities
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be found here. Salary range: $24.32 - $34.04 per hour

Job Description

The Special Assets Officer is responsible for effectively managing delinquent real estate loan accounts, overdrawn share accounts, repossessions, asset recovery and bankruptcies. This role minimizes loan losses and risk to the credit union while ensuring the best possible outcome for both the organization and the member. It requires a strong knowledge of department policies and a high degree of independent decision‑making within established guidelines.

Core JobRequirements/Outcomes

• Manage specialty collection portfolios by promptly contacting members, addressing delinquencies, coordinating recovery actions, and minimizing financial risk through consistent monitoring and resolution.
• Recommend loss mitigation strategies by evaluating risk through thorough assessments of account information and recommending appropriate recovery actions.
• Support legal recovery efforts by working with attorneys and third‑party vendors to ensure timely and accurate referrals for bankruptcies, foreclosures, and repossessions in alignment with policies, procedures, and regulatory guidelines.
• Maintain compliance, documentation integrity, and department performance by ensuring all account activities adhere to FDCPA, TCPA, FCRA UDAAP, bankruptcy codes, internal controls, and established service level agreements (SLAs).

Other Essential Functions

• Build and maintain member trust by delivering empathetic, professional communication during financial hardship and asset recovery discussions.
• Stay current on regulatory changes by attending training and applying knowledge to ensure all processes comply with applicable laws and investor requirements.
• Collaborate with internal teams and external vendors by supporting workflow continuity, sharing knowledge, and assisting with workload management.
• Foster a collaborative team environment by participating in team initiatives, supporting cross‑training, and proactively identifying opportunities for process improvements.

Qualifications

Education: High school diploma or equivalent required.

Certifications: Consumer Credit Counselling Certificate preferred.

Job Experience: Minimum three years experience in real estate and/or consumer collections, or relevant experience in a financial institution required.

Software Skills: Previous experience with PACER, COVIUS, FREDDIE MAC SERVICING and Temenos is desired. Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high‑stress, fast‑paced, deadline‑oriented environment.

Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.

Additional Information

Please review our website for more informaiton atstcu.org/careers.

STCU does not discriminate based on race, color, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, religion, age, equal pay, disability or genetic information. Click here to review the EEOC Know Your Rights: Workplace Discrimination is Illegal poster.

Equal employment opportunity, including veterans and individuals with disabilities.

PI287848493