Customer Care Specialist

20 Saia Motor Freight Line LLC; Chicago (IL); On-site; USD 31,000 - 38,000; Full time

Job summary

Saia is seeking a detail‑oriented Customer Service Associate to support customers and terminal operations. You will manage communications, coordinate service activities, and help ensure accurate documentation and timely assistance to strengthen relationships.

Responsibilities include handling inquiries by phone and email, coordinating with dispatch, and assisting with billing and data entry while maintaining accurate terminal records. Excellent communication is essential.

Qualifications

• Must be at least 18 years old with a high school diploma or GED.
• Authorized to work in the United States and fluent in English.
• 2+ years in transportation, customer service, or related area preferred.

Responsibilities

• Handle inbound calls and emails, schedule appointments, and answer inquiries about orders and deliveries.
• Coordinate with terminal operations to optimize pickup/delivery times per customer needs.
• Confirm delivery availability with dispatch and resolve scheduling conflicts.
• Prepare and review dispatch paperwork for accuracy and completeness.
• Assist billing and data entry while maintaining terminal records.
• Conduct driver check-ins to verify delivery performance and address issues.
• Respond to customer requests across channels to resolve issues and ensure satisfaction.
• Monitor service activities and take corrective action to maintain quality.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Provides support to customers and terminal operations by managing communications and coordinating service activities. Delivers accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency.

Major Tasks and Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.

Preferred Qualifications

• 2+ years of transportation, customer service, or related experience.
• Working knowledge of Microsoft Office.

Work Conditions and Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Works primarily in a terminal office environment with frequent computer and phone use.
• Sits for extended periods while performing data entry and administrative tasks.
• Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.
• Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.
• Occasionally lifts or carries office supplies or small packages up to 20 pounds.
• May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.
• Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.

Pay Rate

Pay Rate: $22.85 - $27.65 per hour, based on experience.

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

With headquarters in Georgia, Saia LTL Freight operates across the U.S. and employs thousands of people nationwide. Through our network of partners, we serve the balance of the U.S. including Alaska and Hawaii, plus Puerto Rico, Canada and Mexico. Through our three operating service groups-Saia LTL, LinkEx, and Saia Logistics Services-we provide complete transportation and logistics solutions. As a company, Saia is dedicated to providing every employee the opportunity and environment to continue to grow and contribute, individually and as part of a team.