Special Account Coordinator - Kelsey Seybold - Pearland TX

Optum; Pearland (TX); Hybrid; USD 28,000 - 50,000; Full time

Job summary

Kelsey-Seybold Clinic, part of the Optum family, is hiring a Special Account Coordinator in Pearland, TX. You will manage occupational medicine accounts, coordinate appointments, handle billing and maintain databases, liaising with clinic operations to follow corporate protocols.

On-site initially with remote work after training, you will meet with employers, manage pricing and reports, and support ongoing service improvements. A background in customer service and CRT is helpful.

Qualifications

• High School diploma or equivalent.
• 3+ years of customer service experience.
• CRT experience.
• Database management experience.
• Knowledge of insurance, billing and collection concepts.
• Ability to 10 Key by touch.
• Ability to type 30 WPM.
• Basic math ability.
• Knowledge of health insurance.
• Knowledge of MS Office products.
• Ability to utilize the internet.
• Excellent customer service skills.
• Driver's license and access to reliable transportation.

Responsibilities

• Direct and daily contact and liaison for employer groups designated as Special Accounts.
• Booking appointments, posting corporate charges, maintaining employee population's database including immunization tracking.
• Attend meetings with companies to resolve issues and implement service levels.
• Ensure charges posted per contracted pricing; place orders in system; provide paperwork within 5 days post-visit to billing specialist.
• Perform other duties as assigned by the site manager.

Skills

Customer service

CRT experience

Database management

Typing 30 WPM

10-key by touch

MS Office

Insurance/billing knowledge

Internet usage

Excellent communication

Education

High School diploma or equivalent

Tools

MS Office

Job description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Special Account Coordinator is responsible for the total account management for all Occupational Medicine Special Accounts. The Special Account Coordinator is responsible for the appointment booking, billing matters, database management and overall maintenance of the accounts. The Special Account Coordinator will be called upon regularly to meet with customers in-person to discuss and review account needs and protocols. The Special Account Coordinator will also regularly liaison with clinic operations to ensure all corporate protocols are in the system, by patient, and are followed as per company specifications.

If you are located in Pearland, TX area, you will have the flexibility to work on-site and remote after a period of training.

Primary Responsibilities

• Serves as the direct and daily contact and liaison for employer groups designated as "Special Accounts" accessing corporate services at Kelsey-Seybold Clinic. Account management includes, but is not limited to: booking appointments, posting corporate charges, maintaining and managing an employee population's database to include immunization tracking, annual physicals and training, reporting requirements such as special usage reports, employee activity reports and due dates for exams and immunizations, managing billing inquiries and resolution of service issues as able
• Responsible for company-specific database management of patient population, results, and immunizations as required. Provides monthly reports to companies as requested
• Attends regularly scheduled meetings with companies to resolve issues and implement additional levels of service. Escalates issues to Supervisor as appropriate. Proactively works within assigned accounts to regularly update protocols and annual pricing increases
• In conjunction with the Corporate and Workers Compensation Billing Specialist, ensure that all charges are posted according to the contracted pricing for each employer group. Responsibilities include placing orders into the system, verifying all procedures were completed and providing paperwork, within 5 days post visit, to the billing specialist
• Performs other duties as assigned by the site manager

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School diploma or equivalent
• 3+ years of customer service experience/training
• CRT experience
• Database management experience
• Knowledge of insurance, billing and collection concepts and theory
• Ability to 10 Key by touch
• Ability to type 30 WPM
• Basic math ability
• Knowledge of health insurance
• Knowledge of MS Office Products
• Ability to utilize the internet
• Excellent customer service skills
• Driver's license and access to reliable transportation

Preferred Qualifications

• Experience at Kelsey-Seybold Clinic in occupational medicine
• 1+ years of experience as a Corporate Accounts Coordinator in an Occupational Medicine setting
• Experience servicing business related accounts
• Bilingual, English and Spanish

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.