Spec, Patient Accounts Receivable

Zvh; Saint Paul (MN); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Disability insurance

Employee Stock Purchase Plan (ESPP)

401(k) Retirement Savings Plan (RSP)

Flexible Spending Accounts

Educational assistance

Paid holidays

Paid time off (20–35 days)

Parental leave

Commuting benefits

Employee Discount Program

Employee Assistance Program (EAP)

Childcare benefits

Job summary

Baxter in Saint Paul, MN is seeking a Patient Accounts Receivable Specialist to help patients resolve balances and determine alternate resolutions across the Respiratory Health Division. You will manage the process end-to-end, including communications with patients and coordination with insurance denials, financial assistance, and specialized billing.

The role requires a high school diploma and 2+ years in customer service, billing, or healthcare collections; bilingual skills are a plus.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service, billing or collections in healthcare preferred.
• Experience with high-dollar DME preferred.
• Experience with medical benefits and explanations of benefits (EOBs) preferred.
• Excellent customer service and communication skills.
• Attention to detail and ability to work independently.
• Proficiency with Microsoft Office and billing software.

Responsibilities

• Perform collections and research on patient accounts to resolve balances.
• Generate option letters after insurance denials and follow through to resolution.
• Create and manage financial assistance applications and reviews.
• Communicate professionally with patients, families and colleagues.
• Process PFA documents, bankruptcy notices and returned mail.
• Create adjustments per policy and procedures.
• Arrange device shipment or pickup with Customer Service.
• Work accounts with Collection Agency and provide required documentation.
• Arrange Self-Pay of device, supply and accessories.
• Generate manual invoices/quotes for specialized billing.

Skills

Customer service

Billing

Collections

Healthcare experience

Attention to detail

Communication skills

Bilingual

DME experience

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Billing database software

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Your Role at Baxter

THIS IS WHERE you build trust to achieve results… As the Patient Accounts Receivable Specialist, you will work with patients to resolve balances or determine appropriate alternate resolutions (self-pay, financial assistance, device return, etc.) and manage the selected process through to completion within our Respiratory Health Division.

What You'll Be Doing

• Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution
• Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution
• Generate financial assistance applications, manage the review process, track results and follow-up with patients
• Provide timely and professional communication with patients, families, co-workers, etc.
• Process PFA documents, bankruptcy notifications and return mail
• Create adjustments on assigned balances following the established policies and procedures
• Arrange for device shipment or pick-up with Customer Service
• Work accounts flagged for Collection Agency to provide necessary documentation as requested
• Arrange for Self-Pay of device, supply and accessory purchases
• Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.)
• Other duties and projects assigned.

What You’ll Bring

• High school diploma or equivalent required
• 2+ years of experience in customer service, billing, collections, insurance within medical/healthcare environment preferred but not required.
• Experience working with high-dollar DME preferred
• Experience with medical benefits and explanations of benefits (EOBs) preferred
• Excellent customer service and communications skills
• Strong attention to detail
• Ability to function in an independent work environment and organize/prioritize workload
• Innovative thinking/problems solving skills
• Ability to develop and maintain positive working relationships
• Proficiency with Microsoft Office required
• Billing database software experience preferred
• Bilingual preferred but not required

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $51,200.00 to $70,400.00 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

• medical and dental coverage that start on day one
• basic life
• accident
• short-term and long-term disability
• business travel accident insurance
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
• Flexible Spending Accounts
• educational assistance programs
• paid holidays
• paid time off ranging from 20 to 35 days based on length of service
• family and medical leaves of absence
• paid parental leave
• commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• childcare benefits

Join us and enjoy the competitive compensation and benefits we offer to our employees.

Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

No matter your role at Baxter, your talent, skills, and time has a direct impact on people’s lives. Since 1931, we have been at the forefront of innovation by bringing smarter, more personalized care to patients around the world. Now, we’re more determined than ever to make a lasting impact as we are redefining healthcare delivery across the care journey. Our Mission to Save and Sustain Lives motivates us as we create a culture in which each of us can succeed.