Office Administrator

Baxter International Inc.; Saint Paul (MN); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

Baxter International Inc. is seeking an Office Administrator to provide administrative and customer service support for Respiratory Health.

The role includes front desk coverage, multi-line phone management, and cross‑team administrative tasks to ensure an excellent customer experience for our patients and customers. Responsibilities include greeting visitors, managing security and visitor logs, handling mail and deliveries, coordinating onboarding materials, and supporting multiple departments.

Qualifications

• High school diploma or associate’s degree required/preferred.
• 2+ years relevant work experience required.
• 2+ years healthcare or Durable Medical Equipment experience preferred.
• Experience with TIMS or other third‑party billing system preferred.
• Exceptional customer service and professional demeanor required.
• Proficiency in Microsoft Office software required.
• Familiarity with office equipment (computers, copier, phone system) preferred.

Responsibilities

• Welcome and greet guests/vendors professionally on arrival; direct to the appropriate person/place.
• Collaborate with building operations to monitor security, maintain visitor logs, and issue visitor badges.
• Manage a multi-line phone system; answer/screen calls and handle inquiries in person, by phone, or email.
• Receive, sort, and distribute mail and packages; assist with mass mailings as needed.
• Prepare mailings for patient/customer communications.
• Manage inventory for office supplies.
• Create onboarding materials and bundles for new hires.
• Assist in coordinating asset disposition and phone coverage for service teams.

Skills

Customer service

Multitasking

Critical thinking

Problem solving

Microsoft Office

Office equipment familiarity

Prioritization

Professional demeanor

Communication skills

Education

High school diploma or associate’s degree

Tools

TIMS

Microsoft Office Suite

Telephone systems

Job description

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your role:

The Office Administrator role provides administrative and customer service support for the daily operations of the Respiratory Health business. The administrative assistant role provides front desk coverage and the management of a multiline phone system to ensure excellent customer experience for our customers and patients. The role also provides additional administrative support across various teams and departments.

What you'll be doing:

• Welcome and greet guests/vendors in a warm, professional manner upon arrival and provide direction to the appropriate person or place within the building
• Collaborate with the building operations team to monitor & follow building security protocols, maintain visitor logs and issue visitor badges to guests and vendors entering the building
• Manage a multi-line phone system, answer/screen incoming calls and field inquiries in-person, over the phone or via email.
• Receive, sort, and distribute mail, packages and other courier deliveries including the execution of larger mass mailings based on the needs of other teams and departments.
• Complete mailings for patient/customer related letters, documents and communications
• Manage inventory for office supplies
• Create new hire onboarding materials and bundles
• Assist in the coordination of asset disposition and phone coverage in support of the Acute and Home Care Customer Service teams

What you'll bring:

• High school diploma or equivalent, a ssociate’s degree, preferred
• 2+ years relevant work experience, required
• 2+ years of healthcare or Durable Medical Equipment experience, preferred
• Experience with Total Information Management System (TIMS) or other Third-party billing system, preferred
• Exceptional customer service and professional demeanor
• Proficiency in Microsoft Office Software
• Familiarity with office equipment, i.e. computers, copier, phone system.
• Ability to prioritize, multi-task, and manage workload
• Strong critical thinking and problem-solving skills

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $51,200.00 to $70,400.00 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, let us know the nature of your request along with your contact information.