Spec, Loss Mit Doc III

Freedom Mortgage; Moorestown Township (NJ); À distance; USD 40 000 - 56 000; Plein temps

Résumé du poste

Freedom Mortgage is seeking a Loss Mitigation Document Specialist II to perform second review on incomplete packages and oversee documents for foreclosure-related files. The role includes quality checks of junior documents, assisting Document Specialists I and II, and coordinating with Underwriting and Foreclosure teams to keep files moving.

The candidate should be proficient with mortgage documents, Excel, and Adobe Acrobat, and possess 1–2 years of LM document experience or equivalent

Qualifications

• 1-2 years experience as LM Document Specialist II is required, or one-year related experience and/or training, some College/Associates Degree or equivalent from two-year college or technical school preferred or equivalent combination of education and experience.
• Proficient in Excel, Adobe Acrobat and knowledge of various file formats.

Responsabilités

• Daily user maintenance of equipment and systems.
• Review all incoming borrower documents and letters; track file status.
• Notate system of record with documents still needed from borrower.
• Maintain records of mis-handled cases for coaching opportunities.
• Ensure proper upload of documents into Tempo or EMDS by Document Specialist II.
• Issue letters to borrowers about missing items and closing LM review.
• Coordinate with Underwriting, Mediations, Litigation, Foreclosure and SPOC teams.
• Review files with foreclosure dates to determine eligibility for underwriting decision.
• Respond to emails and Comtags professionally and timely.
• Adhere to established timelines and quality decisions for each file.
• Be familiar with mortgage and financial documents and processing.

Connaissances

Excel

Adobe Acrobat

Document processing

Formation

Some College/Associates Degree or equivalent

Description du poste

Freedom Mortgage

Moorestown, New Jersey, United States of America

Operations

Full time

Remote

Summary

The Spec, Loss Mit Doc III is responsible for 2nd review on all incomplete packages and accounts with upcoming Foreclosure sale dates. Also responsible for quality review of all Document Specialists I’s and II’s. Will also be responsible in assisting Doc Specialist I and II as needed, depending on workflow.

Essential Job Functions may include

• Responsible for daily user maintenance of equipment.
• Review all incoming documents received from borrowers, all letters issued to borrower and the current status of the file.
• Clearly notate system of record with documents still needed from borrower.
• Keep record of accounts that Document Specialist, I and/or II improperly handled for coaching opportunities.
• Ensure Document Specialist, II properly uploaded all documentation from borrowers into Tempo or EMDS.
• Issue letters to borrowers advising what items remain missing and advising that LM review is being closed out.
• Communicate with Underwriting, Mediations, Litigation, Foreclosure and SPOC teams on file statuses.
• Thoroughly review files with pending Foreclosure sale dates to determine if we are able to send to Underwriting for a decision.
• Review reports daily to ensure items completed the previous day were done accurately and correctly.
• Respond to emails and Comtags on a daily basis in a professional and accurate manner.
• Must be in compliance of established timelines and quality decisions for each file assigned.
• Familiar with mortgage documents required.
• Must be familiar with financial documents.
• Must have experience with processing.
• Maintain regularand punctualattendance.

Other Related Duties

Performs other related duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience

1-2 years experience as LM Document Specialist, II is required, or one-year related experience and/or training, some College/Associates Degree or equivalent from two-year college or technical school preferred or equivalent combination of education and experience. Proficient in Excel, Adobe Acrobat and knowledge of various file formats.

Language Skills

Ability to read business journals, financial reports and legal documents. Ability to present information and respond to questions from groups of administrators, managers, employees, customers and/or the general public.

Mathematical Skills

Ability to add, subtract multiply and divide in all units of measure.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Personal/Organizational Contacts

Regular and substantial contact with others. Contacts usually involve discussions related to file status and documentation provided. Handles sensitive, and/or confidential information.

Customer Service Relationships

Requires normal courteous interaction and basic interpersonal skills and tact to communicate with others. Forwards non-routine inquiries or requests to appropriate individual and/or department.

Work Complexity

Tasks are highly interrelated and simple. Work consists of fairly standard procedures and tasks.

Independent Judgement/Problem Solving

Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making. Refers most problems to supervisor.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Employment Opportunity

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

Equal employment opportunity, including veterans and individuals with disabilities.

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