Spare Parts Manager

Hai Robotics; Alpharetta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Hai Robotics in Alpharetta, GA seeks a Spare Parts Manager to oversee spare parts inventory, procurement, storage, distribution, and customer service. The role also manages warehouse operations and ensures the demo unit is operational for customer visits.

The ideal candidate has 5+ years in spare parts/logistics within robotics or automation, strong supplier management, and proficiency in Mandarin to liaise with Chinese partners.

Qualifications

• Bachelor’s degree in supply chain/logistics or related field.
• Experience in spare parts management and warehouse operations.
• Proficiency with ERP systems and inventory software; strong analytical skills.

Responsibilities

• Oversee spare parts inventory management, procurement, storage and distribution.
• Manage warehouse operations and ensure demo unit readiness for visits.
• Coordinate with suppliers, especially in China, for parts and pricing.
• Provide customer service and technical support for parts availability and delivery.
• Analyze usage trends and prepare regular inventory and supplier performance reports.

Skills

Inventory management

Procurement

Logistics

Negotiation

Supplier management

Data analysis

Team leadership

Mandarin language

Technical communication

Independence

Education

Bachelor's degree in Supply Chain Management or related field

Tools

ERP systems

Inventory management software

Job description

Hai Robotics is revolutionizing warehouse automation with intelligent robotics systems that deliver true customer value based on a unique combination of scalable standards with customer specific customization. Our mission is to empower fulfillment operations with cutting-edge technology and an obsessive customer focus.

Job Summary

The CEO of the Americas has a bold vision to transform the robotics industry across the region by rallying the AMER team around a mission rooted in customer obsession—not just robotic functionality. At Hai Robotics, success begins with understanding our customers’ challenges and delivering innovative automation solutions that drive measurable impact.

We are seeking a highly motivated and experienced Spare Parts Manager to join our dynamic team in Alpharetta, Georgia. The Spare Parts Manager will be responsible for overseeing all aspects of spare parts inventory management, including procurement, storage, distribution, and customer service. Additionally, this role will include overseeing the warehouse operations and ensuring that the demo unit is operational and ready for customer visits. The ideal candidate will have a strong background in logistics and supply chain management, with a focus on spare parts operations in the robotics or automation industry. Proficiency in Mandarin is required, as it will facilitate communication with suppliers and partners in China.

Hai Robotics operates in a fast-paced environment where we “Work Hard, Have Fun, Make History.” In this role, you will collaborate closely with cross-functional teams, build relationships with customers and industry partners, and help position Hai Robotics as a trusted leader in warehouse automation innovation.

You will join a world-class team in an environment that combines the energy of a start-up with the scale and ambition of a global robotics leader. This is an opportunity to play a meaningful role in expanding Hai Robotics’ market presence in the United States and globally, working alongside passionate professionals who believe that innovation, partnership, and exceptional service are key to customer success.

Essential Duties and Responsibilities

Inventory Management

• Maintain accurate inventory records for all spare parts and components.
• Monitor stock levels to ensure timely replenishment of spare parts.
• Optimize inventory levels to reduce excess stock while minimizing the risk of shortages.

Procurement

• Source and negotiate with suppliers to ensure cost-effective and timely procurement of spare parts.
• Establish and maintain strong relationships with key suppliers, particularly in China.
• Evaluate supplier performance and quality to ensure compliance with company standards.

Warehouse Management

• Oversee day-to-day operations of the warehouse, ensuring efficient storage, organization, and retrieval of spare parts.
• Implement best practices in warehouse management to improve productivity and safety.
• Conduct regular audits of warehouse inventory and processes.
• Ensure the demo unit is operational and properly maintained for customer visits.
• Coordinate with technical teams to address any issues or malfunctions in the demo unit.
• Prepare the demo unit for demonstrations, ensuring it showcases the full capabilities of Hai Robotics’ solutions.

Distribution and Logistics

• Coordinate the distribution and delivery of spare parts to customers and internal teams.
• Develop and implement efficient logistics strategies to ensure timely and cost-effective delivery.

Customer Service

• Provide technical support and guidance to customers regarding spare parts.
• Respond to customer inquiries and resolve issues related to spare parts availability and delivery.
• Work closely with the sales and service teams to meet customer needs and expectations.

Data Analysis and Reporting

• Analyze spare parts usage trends and forecast future demand.
• Prepare regular reports on inventory levels, procurement activities, and supplier performance.
• Identify opportunities for process improvements and cost savings.

Qualifications

Education

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.

Required Experience

• 5+ years of experience in spare parts management, warehouse management, or logistics, preferably in the robotics or automation industry.
• Strong knowledge of inventory management, procurement, and logistics practices.
• Excellent negotiation and supplier management skills.
• Proficiency in ERP systems and inventory management software.Strong analytical and problem-solving abilities.
• Exceptional organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in team leadership and staff development is preferred.
• Proficiency in Mandarin is required

Preferred

• Experience with robotic systems or automated warehouses.
• Familiarity with the Atlanta logistics landscape.

*Candidates must be authorized to work in the United States/Canada and must provide proof of eligibility upon hire in accordance with federal regulations.

Work Environment and Physical Requirements

• Ability to lift up to 50 pounds and perform physical warehouse activities as needed.

*This job description does not create a contract of employment, nor does it alter the at-will nature of employment. The company reserves the right to modify, interpret, or apply this job description.

*Hai Robotics U.S.A. Inc provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status in accordance with applicable federal, state, and local laws.