Spanish Speaking Patient Liaision

Mass General Brigham; Boston (MA); Hybrid; USD 53,000 - 76,000; Full time

Benefits offered by this job

Hybrid work location

Competitive benefits

Job summary

Mass General Brigham is seeking an International Office liaison to coordinate international patient referrals and streamline care across hospital departments. You will work with physicians, care teams, and administrative staff to ensure timely consultations, accurate data handling, and smooth billing processes.

This is a hybrid role with a focus on patient satisfaction and cross-cultural communication. The position requires a bachelor’s degree and 1–2 years in program support or healthcare

Qualifications

• Bachelor's degree required in a related field.
• 1–2 years of program support or program management experience.
• Strong oral and written communication skills.
• Proficiency with medical terminology and hospital workflows.
• Excellent organizational and time-management abilities.

Responsibilities

• Manage international patient referrals and coordinate inpatient/outpatient care with providers.
• Facilitate consultations and referrals across hospital departments and affiliated sites.
• Assist with billing and payments to ensure timely, seamless service.
• Maintain accurate international demographics and financial data in registration systems.
• Provide concierge-level service and high-quality patient-focused support.

Skills

Program management

Interpersonal communication

Medical terminology

Microsoft Office

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryJob Description SummaryUnder the direction of the Assistant Director, International Office liaises with all hospital departments and across the MGB Healthcare Systems to facilitate the health care needs of the international patient population. Ensuring an efficient process and promoting high levels of patient and physician satisfaction. Provide leadership in defining opportunities to expand and improve all aspects of international referrals, both directly from patient-initiated requests as well referring physician requests for service.1. Manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.2. Facilitates consultations at affiliated locations~ Employing a web-based appointment system regularly creates ad-hoc reports in response to client requests, analyzes data to propose service opportunities, notify care providers, and respond to client requests.~Manage billing and payments to provide timely, seamless service3. Ensures accuracy of international demographics and financial data elements in the Hospital registration systems.4. Receives and manages letters of guarantee from embassies or insurance companies.5. Notifies patients and physician offices of potential problems relative to deposit requirements, including cancellation or rescheduling of services.6. Presents a positive awareness of the International Program both within and outside the Hospital.7. Delivers concierge-level attention to service for each patient.QualificationsEducationBachelor's Degree Related Field of Study requiredExperienceProgram support or program management experience 1-2 years requiredKnowledge, Skills and Abilities- Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.- Basic financial/accounting skills.- Strong oral and written communication skills.Bachelors Degree required 3-5 years in a health care setting with administrative responsibilities preferred Bilingual preferred.1. Superior interpersonal skills to interact effectively with all levels of staff, patients, families and community organizations required. Must be able to collaborate and consult in an effective interdisciplinary team approach2. Proficiency in medical terminology.3. Proficiency in computers, especially Microsoft Office.4. Familiarity with a hospital environment preferred.5. Excellent organizational and time management skills.6. Ability to work well under pressure and to handle sensitive information and multicultural matters.7. Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.WORKING CONDITIONS: Busy office environment, with frequent interruptions. Due to the size and complexity of the department, the work can be high paced and challenging at times.Additional Job Details (if applicable)Remote TypeHybridWork Location75 Francis StreetPay Range$53,040.00 - $75,888.80/AnnualGrade5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.