Spanish Speaking Patient Collection Specialist

Pacific Medical; Tracy (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401k

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid time off

Job summary

Pacific Medical in Tracy, CA is seeking 5 full-time Patient Collections Specialists to join our team. This on-site role requires bilingual Spanish skills and focuses on securing payments from patients and guarantors, handling declined cards, and following up on refunds and claims.

Employees enjoy comprehensive benefits and opportunity for growth within an expanding practice area of orthopedic rehabilitation and related services.

Qualifications

• Must excel in interpersonal communication and customer service.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Contact patients/guarantors to secure payment for services provided based on an aging report with balances.
• Contact patients when credit card payments are declined.
• Follow up with refund requests.
• Document all calls and actions in the appropriate systems. Sets next work date if follow-up is needed.
• Verifies/updates with patient/guarantor insurance and patient demographics information. Submits/re-submits claims as indicated.
• Establishes a payment arrangement with the patient/guarantor and follows up on all payment arrangement plans implemented.
• Documents patient complaints/disputes and forwards them for follow-up.
• Performs other duties as needed.

Skills

Interpersonal communication

Customer service

Teamwork

Organizational skills

Attention to detail

Education

High School diploma

Job description

Pacific Medical

Job Category

Overview

Description

Established in 1987, Pacific Medical, Inc. is a distributor of durable medical equipment; specializing in orthopedic rehabilitation, arthroscopic surgery, sports medicine, prosthetics, and orthotics. With the heart of the company dedicated to helping and serving others, we provide our services directly to the patient, medical networks, physician clinics, and offices. We are dedicated to the advancement of patient care through excellent service and product technology.

We have an immediate non-remote opportunity to join our growing company. We are currently seeking 5 full-time (M-F 8:00 am-5:00 pm) Patient Collections Specialists for our Tracy, CA office. These individuals will be responsible for the following:

• Must be Bilingual (Spanish)

Job Responsibilities

• Contact patients/guarantors to secure payment for services provided based on an aging report with balances.
• Contact patients when credit card payments are declined.
• Follow up with refund requests.
• Document all calls and actions are taken in the appropriate systems. Sets next work date if follow-up is needed.
• Confirms/updates with patient/guarantor insurance and patient demographics information. Makes appropriate changes and submits/re-submits claims as indicated.
• Establishes a payment arrangement with the patient/guarantor and follow-up on all payment arrangement plans implemented.
• Document all patient complaints/disputes and forward them to the appropriate person for follow-up.
• Perform other duties as needed.

Qualifications/Skills

• Must excel in interpersonal communication, customer service and be able to work both independently and as part of a team.
• Must excel in organizational skills.
• Must possess strong attention to detail and follow-through skills.
• Education, Training, and Experience

Required

High School graduate or equivalent.

Hourly Rate Pay Range: $15.50 to $18.00

• Annual Range ($32,240 to $37,440.00)

O/T Rate Pay Range

$23.25 to $27.00

• Example of Annual O/T Range (5 to 10 hours per week @ 50 weeks range $5,800 - $13,500+)
• Note: Abundance of O/T Available

Production Bonus: $0 to $750 per month (increases hourly rate up to $4.33 or up to $9k per year)

Profit Bonus: $0 to $1000 per month (increases hourly rate up to $5.77 per hour or up $12k per year)

Total Compensation Opportunity Examples

Annual Base Pay: $38,053 (Estimate incl. 5 hrs O/T per week, Low-range Production and Profit Bonus after 3 months)

Annual Mid-Range Pay: $51,153 (Estimate incl. 5 hrs O/T per week, Mid-range Production and Profit Bonus)

Annual Top Pay: $64,253 (Estimate incl. 5 hrs O/T per week, Max Production and Profit bonus)

Additional Benefits for Full-Time Employees (3 to 4 weeks of Paid Time Off)

Holidays: 10 paid holidays per year

Vacation Benefit: At completion of 3-month introductory period, vacation accrual up to a max of 40 hours in the first 23 months, at 24 months, accrual up to a max of 80 hours with a rollover balance.

Sick Benefit: Sick accrual begins upon date of hire up to a max accrual of 48 hours annually with a rollover balance.

This position is an excellent opportunity for a candidate that is self-driven/motivated with an entrepreneurial spirit that is looking to produce results in an expanding market. Candidates that apply must be hard-working, possess a strong work ethic, and a willingness to learn. Only those with the ability to manage varying as well as scheduled tasks should apply.

All Full-Time positions offer the following: Medical, Dental, Vision, ER paid Life for Employee, Voluntary benefits, Medical FSA, Dependent FSA, HSA, 401k (if 21 years or older), and Goal Path Financial Wellness planning.