Patient Collections Specialist (on-site)

Pacmedical; Tracy (CA); On-site; USD 17,360 - 19,520; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid Time Off

Paid holidays

Financial Wellness planning

Job summary

Pacmedical, located in Tracy, CA, is seeking a full-time Patient Collections Specialist. This role involves contacting patients to secure payment for services and documenting all actions taken. Candidates must possess excellent interpersonal and organizational skills.

The position offers an hourly pay range of $17.00 to $19.00, along with potential bonuses and comprehensive benefits including medical, dental, and retirement planning.

Qualifications

• Required: High School graduate or equivalent. Must type 25-45 words per minute.
• Excellent interpersonal communication and customer service skills.
• Excellent organizational skills.
• Strong attention to detail and follow-through skills.

Responsibilities

• Contact patients/guarantors to secure payment for services.
• Follow up with refund requests.
• Document all calls and actions taken in the appropriate systems.
• Confirm/updates patient/guarantor insurance.
• Establish payment arrangements with patients.

Skills

Excellent interpersonal communication skills

Customer service skills

Organizational skills

Attention to detail

Follow-through skills

Education

High School graduate or equivalent

Job description

Established in 1987, Pacific Medical, Inc. is a distributor of durable medical equipment; specializing in orthopedic rehabilitation, arthroscopic surgery, sports medicine, prosthetics, and orthotics. With the heart of the company dedicated to helping and serving others, we provide our services directly to the patient, medical networks, physician clinics, and offices. We are dedicated to the advancement of patient care through excellent service and product technology.

We have an immediate non‑remote opportunity to join our growing company. We are currently seeking 2 full‑time (M‑F 8:00 am‑5:00 pm) Patient Collections Specialist for our Tracy, CA office. These individuals will be responsible for the following:

Job Responsibilities

• Contact patients/guarantors to secure payment for services provided based on an aging report with balances.
• Contact patients when credit card payments are declined.
• Follow up with refund requests.
• Document all calls and actions taken in the appropriate systems. Sets next work date if follow‑up is needed.
• Confirm/updates patient/guarantor insurance and patient demographics information. Makes appropriate changes and submits/resubmits claims as indicated.
• Establish a payment arrangement with the patient/guarantor and follow‑up on all payment arrangement plans implemented.
• Document all patient complaints/disputes and forward them to the appropriate person for follow‑up.
• Perform other duties as needed.

Qualifications and Skills

• Excellent interpersonal communication and customer service skills, able to work both independently and as part of a team.
• Excellent organizational skills.
• Strong attention to detail and follow‑through skills.

Education and Experience

Required: High School graduate or equivalent. Must type 25‑45 words per minute.

Compensation

Hourly Rate Pay Range: $17.00 to $19.00 per hour. Annual Range: $35,360 to $39,520.

Note: Abundance of overtime available.

Bonus Opportunity

Team Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up to $6,000 per year). Profit Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up to $6,000 per year).

Total Compensation Opportunity Examples

• Annual Base Pay: $41,735.00 (Estimate incl. 5 hrs O/T per week, Low‑range Team and Profit Bonus after 3 months)
• Annual Mid‑Range Pay: $54,315.00 (Estimate incl. 5 hrs O/T per week, Mid‑range Team and Profit Bonus)
• Annual Top Pay: $57,895.00 (Estimate incl. 5 hrs O/T per week, Max Team and Profit bonus)

Benefits

All Full‑Time positions offer the following: Medical, Dental, Vision, ER paid Life for Employee, Voluntary benefits, Medical FSA, Dependent FSA, HSA, 401k, and Financial Wellness planning.

Additional Benefits for Full‑Time Employees: 3 to 4 weeks of Paid Time Off. 10 paid holidays per year. Vacation Benefit: accrual up to a max of 40 hours in the first 23 months, up to 80 hours with rollover at 24 months. Sick Benefit: accrual up to a max of 80 hours annually with a max usage of 48 hours annually with rollover balance.