Bilingual Spanish-Speaking Patient Collections Specialist

Pacific Medical; Tracy (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401k

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid time off

Job summary

Pacific Medical in Tracy, CA is seeking 5 full-time Patient Collections Specialists to join our team. This on-site role requires bilingual Spanish skills and focuses on securing payments from patients and guarantors, handling declined cards, and following up on refunds and claims.

Employees enjoy comprehensive benefits and opportunity for growth within an expanding practice area of orthopedic rehabilitation and related services.

Qualifications

• Must excel in interpersonal communication and customer service.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Contact patients/guarantors to secure payment for services provided based on an aging report with balances.
• Contact patients when credit card payments are declined.
• Follow up with refund requests.
• Document all calls and actions in the appropriate systems. Sets next work date if follow-up is needed.
• Verifies/updates with patient/guarantor insurance and patient demographics information. Submits/re-submits claims as indicated.
• Establishes a payment arrangement with the patient/guarantor and follows up on all payment arrangement plans implemented.
• Documents patient complaints/disputes and forwards them for follow-up.
• Performs other duties as needed.

Skills

Interpersonal communication

Customer service

Teamwork

Organizational skills

Attention to detail

Education

High School diploma

Job description

Pacific Medical in Tracy, CA is seeking 5 full-time Patient Collections Specialists to join our team. This on-site role requires bilingual Spanish skills and focuses on securing payments from patients and guarantors, handling declined cards, and following up on refunds and claims.

Employees enjoy comprehensive benefits and opportunity for growth within an expanding practice area of orthopedic rehabilitation and related services.