Spanish Speaking Customer Service Representative

Cigna; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

Join a leading healthcare provider as part of the Eligibility Team at Cigna. This role involves maintaining the membership database and ensuring high service levels for internal and external clients. Ideal candidates will have database management experience, fluency in Spanish, and strong communication skills. Cigna offers a dynamic work environment with attractive salary conditions and extra benefits.

Benefits

Attractive Salary Conditions

Extra-Legal Benefits

Qualifications

• Database Entry and/or Management experience essential.
• Fluent Spanish is essential for the role.
• Experience within a Customer Service environment.

Responsibilities

• Maintain the membership database by accurately recording and updating information.
• Communicate directly with clients via email and telephone.
• Monitor productivity to achieve individual and team goals.

Skills

Interpersonal Skills

Attention to Detail

Problem Solving

Analytical Skills

Education

Diploma or Degree Certificate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

International Health, a division of Cigna Healthcare, is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. With our continuing global expansion Cigna has an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Eligibility Team.

Reporting to the Eligibility Supervisor, you will be responsible for maintaining Cigna’s membership database. You will process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.

Responsibilities and Duties

• Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.
• Maintain the membership database, by accurately recording and updating information received
• Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
• Communicate directly with clients via email and telephone within the agreed service levels
• Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals

Required:

• Database Entry and/or Database Management experience essential
• Fluent Spanish is essential for the role
• Experience within a Customer Service environment
• Proficient in Microsoft Word, Excel and Outlook – advanced Excel would be advantageous
• Diploma or Degree certificate required
• Experience from an insurance background preferred

Skills:

• Strong interpersonal skills with excellent written/verbal communication skills in both English and Spanish
• Must possess excellent attention to detail, with a high level of accuracy
• Must be able to review information and exercise judgement
• Ability to organise, prioritise and manage workflow to meet individual and team production standards
• Ability to work under own initiative
• Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
• Good analytical skills
• Ability to navigate systems and applications with ease
• Regulatory awareness
• Ability to work within a large team
• Adaptable to change with a flexible approach to supporting team task

OUR OFFER

• A challenging job in an international and growing enterprise.
• A dynamic, and entrepreneurial company culture that values and stimulates initiative.
• Attractive salary conditions with extra-legal benefits.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.