Spanish-Speaking Care Navigator & Intake Specialist

Next STEPS; McKinney (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Holidays

Paid PTO & Vacation

No weekends

Wellness benefits

Job summary

Next STEPS Worldwide is seeking a Care Navigator / Clinical Intake Sales Specialist (Spanish Speaking) to join our onsite intake team in McKinney, TX. You will guide individuals and families toward the right care through a consultative, sales-driven intake process.

This onsite role emphasizes relationship-building, not a traditional call center, with opportunities to advance into leadership paths within intake management and growth tracks.

Qualifications

• 1+ year sales, intake, healthcare, or phone-based experience preferred
• Strong communication skills
• HIPAA knowledge preferred
• CRM/EMR experience a plus

Responsibilities

• Serve as the first point of contact for individuals, parents, caregivers, and families.
• Conduct detailed, individualized phone assessments.
• Educate clients on psychological, therapy, and nutrition services.
• Use consultative sales skills to convert inquiries into scheduled intakes.
• Match clients with the best-fit provider and service.
• Meet and exceed weekly and monthly conversion goals.
• Document interactions accurately in CRM/EMR systems.

Skills

Sales experience

Healthcare knowledge

Telephone communication

Job description

Next STEPS Worldwide is seeking a Care Navigator / Clinical Intake Sales Specialist (Spanish Speaking) to join our onsite intake team in McKinney, TX. You will guide individuals and families toward the right care through a consultative, sales-driven intake process.

This onsite role emphasizes relationship-building, not a traditional call center, with opportunities to advance into leadership paths within intake management and growth tracks.