Spanish Licensed Health Insurance Agent

MCI; Georgia; Remote; USD 35,000 - 55,000; Full time

Job summary

MCI is seeking a Spanish Licensed Health Insurance Agent to provide exceptional customer service in the insurance sector. This full-time remote position involves assisting customers with healthcare options, ensuring compliance with regulations, and maintaining accurate records. Candidates should possess a valid healthcare insurance license and excellent communication skills in Spanish, along with a strong organizational aptitude.

Benefits

PTO

Health coverage

Retirement plans

Career growth opportunities

Paid training

Qualifications

• High school diploma or GED required.
• Valid Healthcare Insurance License mandatory.
• Previous call center experience preferred.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Help customers choose suitable insurance policies.
• Ensure compliance with insurance regulations.

Skills

Communication in Spanish

Organizational skills

Interpersonal skills

Problem-solving abilities

Education

High school diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office

Job description

Join to apply for the Spanish Licensed Health Insurance Agent role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Full-Time

Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Help customers choose suitable insurance policies.
• Engage with customers to understand requirements and offer solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other questions.
• Maintain accurate customer records and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Resolve customer concerns related to their policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training and professional development.

Candidate Qualifications

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Previous call center experience preferred.
• Proficient in Microsoft Office applications.
• Excellent communication skills in Spanish.
• Strong organizational and interpersonal skills.
• Flexible schedule and problem-solving abilities.
• Ability to work efficiently in a fast-paced environment.
• Dependable in completing tasks and attendance.

Requirements

• Wired Ethernet connection with minimum 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• Own headset (models to be recommended during interview).
• Access to a broadband Internet connection via DSL, Cable, or Fiber Optic.
• No wireless connections allowed for accessing company systems.

Conditions of Employment

• Authorized to work in the country where the job is based.
• Willing to undergo background/security investigation and drug screening.

Compensation and Benefits

Starting salary based on experience, with benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment. Specific benefits may vary by location.

Physical Requirements

Primarily sedentary work involving sitting/standing for long periods, operating computers and office equipment, with occasional movement and lifting up to 40 pounds.

Additional Policies

MCI provides reasonable accommodations under ADA, promotes diversity and equality, and adheres to all applicable laws regarding nondiscrimination and fair employment practices.