Spanish Licensed Health Insurance Agent

MCI; Orlando (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading BPO company seeks a Spanish Licensed Health Insurance Agent to provide exceptional service and support to customers regarding healthcare options and insurance policies. This full-time remote position requires strong communication skills in both Spanish and English, along with a valid healthcare insurance license. Join MCI to contribute to customer satisfaction and retention while enjoying competitive salary and benefits.

Benefits

Paid time off

Health insurance

Retirement plans

Incentives

Career growth opportunities

Qualifications

• High school diploma or GED required.
• Valid Healthcare Insurance License needed.
• Previous call center experience preferred.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing suitable insurance policies.
• Ensure compliance with insurance regulations.

Skills

Communication

Organizational skills

Interpersonal skills

Multitasking

Education

High school diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office Suite

Job description

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type

Full-Time

Responsibilities

1. Provide information to customers about healthcare options and insurance policies.
2. Assist customers in choosing suitable insurance policies.
3. Engage with customers to understand requirements and offer relevant solutions.
4. Ensure compliance with insurance regulations and company policies.
5. Deliver high-quality service to ensure customer satisfaction and retention.
6. Respond to inquiries about coverage, benefits, claims, and other insurance questions.
7. Maintain accurate customer records and documentation.
8. Stay updated on insurance regulations, healthcare policies, and market trends.
9. Promote insurance products to meet sales targets.
10. Resolve customer concerns regarding policies.
11. Collaborate with team members and departments for cohesive service.
12. Participate in ongoing training and professional development.

Candidate Qualifications

• High school diploma or GED
• Valid Healthcare Insurance License
• Previous call center experience preferred
• Proficiency in Microsoft Office Suite
• Excellent communication skills in Spanish and English
• Strong organizational and interpersonal skills
• Flexible schedule and ability to multitask
• Ability to work efficiently in a fast-paced environment
• Dependability in completing assignments

Requirements

• Wired Ethernet connection with minimum 20 Mbps download and 10 Mbps upload speeds
• Two 21" monitors
• Own headset (models to be recommended)

Conditions of Employment

• Legal authorization to work in the country
• Willingness to undergo background/security checks and drug screening

Compensation & Benefits

Competitive salary based on experience, with benefits including paid time off, health insurance, retirement plans, incentives, and career growth opportunities.

Physical Requirements

Sedentary work involving computer and phone use, with occasional office movement and lifting up to 40 pounds.

Equal Opportunity Statement

MCI embraces diversity and provides reasonable accommodations for qualified applicants with disabilities. We do not discriminate based on protected characteristics and are committed to an inclusive workplace.