Spanish-English Member Support Specialist

SmithRx; Plano (TX); Hybrid; USD 24,435 - 34,801; Full time

Benefits offered by this job

Medical, Pharmacy, Dental, and Vision Insurance

Life insurance and disability benefits

3 weeks PTO

401(k) retirement savings

Flexible spending benefits

Paid parental leave

Professional development opportunities

Well-stocked kitchen

Performance-based work-from-home model

Job summary

SmithRx, located in Plano, Texas, is looking for a Bilingual Member Support Specialist to assist members with their pharmacy benefits. The ideal candidate must speak Spanish and English fluently, possess at least 2 years of customer service experience, and demonstrate strong communication skills. The job offers competitive pay at $21.50 per hour, wellness benefits, 401(k), and generous PTO. The position involves hybrid work, with some onsite and remote responsibilities. Join us in transforming the healthcare industry!

Qualifications

• At least 2 years of experience in a bilingual call center role.
• Prior experience resolving complex issues.
• Passion for helping people.

Responsibilities

• Answer inbound and make outbound calls delivering member experience in both languages.
• Educate members about their pharmacy benefits.
• Handle sensitive information while ensuring compliance.

Skills

Bilingual (Spanish & English)

Customer service experience

Active listening

Conversational speaking skills

Empathy

Multitasking skills

Verbal communication skills

Written communication skills

Education

High school diploma or GED

Tools

Salesforce Service Cloud

Talkdesk

Google Suite

Mac proficiency

Job description

SmithRx, located in Plano, Texas, is looking for a Bilingual Member Support Specialist to assist members with their pharmacy benefits. The ideal candidate must speak Spanish and English fluently, possess at least 2 years of customer service experience, and demonstrate strong communication skills. The job offers competitive pay at $21.50 per hour, wellness benefits, 401(k), and generous PTO. The position involves hybrid work, with some onsite and remote responsibilities. Join us in transforming the healthcare industry!