Spanish Bilingual Specialist | Pioneer Team

iOPEX Technologies Philippines Inc.

Irving (TX)

On-site

USD 27,552 - 30,307

Full time

14 days+

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Benefits offered by this job

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Job summary

A leading digital service provider in Texas is hiring a Spanish Bilingual Specialist for technical support, focusing on troubleshooting issues in WiFi surveillance cameras. Ideal candidates will have experience in phone-based support, strong communication skills in both Spanish and English, and be customer-centric. This entry-level position offers an attractive hourly rate with benefits and opportunities for growth within the company.

Qualifications

At least 1-2 years’ experience in providing phone-based support.
Well versed in computer systems and navigating mobile apps.
Basic knowledge of computer networking principles.

Responsibilities

Handle customer issues in Spanish and English via phone.
Troubleshoot technical issues pertaining to WiFi surveillance cameras.
Document cases according to process requirements.

Skills

Excellent oral and written communication skills in Spanish and English

Customer-centric behavior

Problem-solving ability

Ability to multi-task

Job description

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iOPEX Technologies Philippines Inc. provided pay range

This range is provided by iOPEX Technologies Philippines Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $22.00/hr

About us

As a new-generation Digital service provider offering optimized Digital Engineering, Operations, and Studio Services, iOPEX Technologies helps you achieve that golden ratio where technology and business are in synergy.

We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new-age businesses. Our suite of tools is high on performance but low on costs and puts your existing infrastructure to judicious use.

Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA brings you a partner who is easy to work with and delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients and many more, each being 100% referenceable.

Our world-class service delivery is enabled by our highly skilled team and our robust IT infrastructure, processes, and products meet international quality standards. Our quality initiatives are blended with our constant endeavor to improve service excellence for our clients. iOPEX is compliant with the International Organization for Standardization and PCI Security Standards Council, which spells out our Policy on Quality Management Systems.

iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience. iOPEX has integrated three elements for success – strategic design of service delivery, seamless implementation of the recommended model, and operational discipline in continuous delivery. We call it the CIO model.

We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.

About us

We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.

Tasks

Embrace the innovation with iOPEX Technologies. Join us now!

We are hiring for awesome and tech-savvy Bilingual Spanish Technical Support and Bilingual Spanish Technical Support Team Leader for our #iopexhappy@work team.

Job Overview:

As a technical support representative, you’ll work directly with our customers over phone. Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.

What you will be doing:

Handle customer issues in Spanish and English language via phone calls for a technology product

in home network

Troubleshoot technical issues pertaining to products in WiFi surveillance cameras

Provide active updates to the customer until the issue has been resolved

Triage issues to Level-2 and Customer Care team in other global locations

Accurately document cases in-line with process requirements

Draft and send email follow-ups to the customer about cases that are being handled

Maintain a positive attitude and calmly resolve issues customers face with the product

Requirements

What we are looking for:

Excellent oral and written communication skills in Spanish and English language is a must

At least 1-2 years’ experience in providing phone-based support for customers in a technical process

Well versed in computer systems and navigating mobile apps

Basic knowledge of computer networking principles (Internet, LAN, Wi-Fi) and operating systems

Exhibit Highly customer-centric behavior

Hands-on problem-solving ability

The ability to communicate technical information in an accessible manner to non-technical customers.

Good understanding of customer service processes, tools and best practices with a strong customer-centric focus

Excellent problem-solving and troubleshooting skills

Ability to multi-task (Speak to customers on phone and type case notes in concurrence)

Other info:

Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)

Work set up: Onsite (iOPEX Technologies inc, Suite 365, 7301 N. State Highway 161, Irving, Texas 75039)

Schedule: Shifting

Salary Range: Hourly Rate (Your current and expected salary as well as your interview with the hiring managers will be considered for the offer)