Spanish Bilingual Remote Customer Service Representative

GetInsured; Tampa (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in technology and health insurance seeks a Spanish Bilingual Remote Customer Service Representative. This full-time seasonal position focuses on high-quality customer service through inbound and outbound calls. Successful candidates will engage with customers to help them understand and enroll in health insurance plans and must have a dedicated workspace and excellent computer skills. Paid training and performance incentives are offered.

Benefits

Paid training

Work from home convenience

401K match

PTO

Supportive team environment

Qualifications

• 18 years of age or older.
• Ability to work from home and be self-motivated.
• Experience in customer support preferred.

Responsibilities

• Deliver high-level customer service.
• Manage customer accounts and provide technical support.
• Data entry and online chat support.

Skills

Moderate to advanced computer skills

Comfort with learning new technology

Professionalism

Excellent communication skills

Self-motivated

Job description

Join to apply for the Spanish Bilingual Remote Customer Service Representative role at GetInsured.

Spanish Bilinguals Only

It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite current challenges, GetInsured is coming together as a team, adapting, growing, and hiring. We offer many opportunities to grow and seek reliable, dedicated, and self-driven individuals. We are committed to building a positive, motivating work environment, even remotely. Our goal is to make finding and enrolling in health insurance simple, which is more important than ever. As a Remote Customer Service Representative, you'll deliver an exceptional customer experience and assist customers in understanding and enrolling in health insurance.

GetInsured has the largest state-based marketplace footprint, with consumer-friendly tools that empower millions to make better health plan decisions. We build award-winning cloud-based enrollment tools for state exchanges, brokers, insurers, and consumers, including eligibility determination, plan selection, and enrollment technology, along with innovative marketing and call center services.

Position Details:

• Full-time/Seasonal
• $17.00/hr. plus performance incentives

Requirements:

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera for training
• Full attendance during 3-week paid training
• Minimum internet speed of 35 mb/s with Ethernet
• Cable/Fiber broadband with hard-wired Ethernet required
• Not compatible with mobile internet, satellites, or Wi-Fi extenders

Qualifications & Responsibilities:

• Inbound/Outbound calls
• Deliver high-level customer service
• Manage customer accounts and provide technical support
• Data entry and online chat support
• Follow procedures and policies
• Creative problem-solving and adaptability
• Time and task management
• Pass required exams for training and certification

Skills:

• Moderate to advanced computer skills
• Comfort with learning new technology
• Professionalism and excellent communication skills
• Ability to work from home and be self-motivated

What We Offer:

• Paid training
• Full-time, seasonal role with incentives
• Work from home convenience
• Supportive team environment
• 401K match, ICHRA, PTO

Preferred but not required:

• Experience in customer support, health insurance, or call centers
• Familiarity with CRM systems
• Spanish bilingual skills

Additional details:

• Entry level
• Full-time
• Industry: Technology, Internet