Bilingual Outbound CSRs (English/ Spanish) - Project-based | Colombia

Shelby American, Inc.; Cambridge (MA); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative outsourcing firm is seeking dedicated Bilingual Customer Service Representatives for a high-volume outbound project. This remote position is perfect for individuals who thrive in fast-paced environments and excel in communication. You will engage prospects, handle objections, and document interactions in CRM systems. Join a diverse and inclusive team that values exceptional service and offers tremendous growth opportunities. If you are self-motivated and ready to exceed targets, this is the ideal role for you in a supportive, performance-driven culture.

Benefits

Work from Home

Flexible Work Hours

Growth Opportunities

Diverse Work Environment

Qualifications

• Proven experience in high-volume outbound calling or telemarketing.
• Exceptional verbal communication and listening skills are essential.

Responsibilities

• Make high volume outbound calls to prospective customers daily.
• Document call outcomes and achieve performance quotas.

Skills

Verbal Communication

Listening Skills

Handling Rejection

Self-Motivation

Organizational Skills

Education

High School Diploma

Experience in Sales or Customer Service

Tools

CRM Systems

Call-Tracking Software

Job description

All Jobs > Bilingual Outbound CSRs (English/ Spanish) - Project-based | Colombia

Bilingual Outbound CSRs (English/ Spanish) - Project-based | Colombia
Fully Remote

Description

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Bilingual Customer Service Representatives for a high-volume outbound project to join our team in Colombia.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.

Why Peak Support?

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We create a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Position Overview:

We are seeking a dedicated and results-oriented Bilingual Customer Service Representatives to join our team. The successful candidates will have extensive experience in managing large volumes of outbound calls, engaging effectively with prospects, and driving successful outcomes. This role is ideal for someone who thrives in a fast-paced environment, excels in communication, and is motivated to meet and exceed targets.

Key Responsibilities:

• Make a high volume of outbound calls daily to prospective customers or clients.
• Engage with prospects to introduce products, services, or campaigns effectively.
• Handle objections and provide clear, compelling responses to generate interest and secure engagement.
• Accurately document call outcomes, updates, and follow-ups in the CRM system.
• Achieve or exceed daily, weekly, and monthly call and performance quotas.
• Build rapport with prospects and clients to maintain a positive company image.
• Collaborate with team members and managers to refine call strategies and improve effectiveness.
• Continuously update knowledge of company products, services, and target audience.
• Manage time efficiently to maintain consistent productivity throughout shifts.

Qualifications:

• Amenable to a project-based employment opportunity.
• Proven experience in high-volume outbound calling, telemarketing, or sales.
• Exceptional verbal communication and listening skills.
• Strong ability to handle rejection while maintaining a positive and professional demeanor.
• Proficiency in CRM systems and call-tracking software.
• Self-motivated with the ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to adapt to various customer profiles and adjust communication styles accordingly.

Preferred Qualifications:

• Previous experience in sales, lead generation, or customer service roles.
• Familiarity with scripts and techniques for high-volume calling.
• Knowledge of the industry related to the company’s products or services.