Bilingual Spanish Customer Service Representative - Remote

Freddie Mac; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in IT consulting and food service is looking for a customer service representative to assist clients through various channels. This fully remote position is perfect for candidates with strong communication skills and a desire to excel in customer support. Responsibilities include managing inquiries and order processing, requiring at least 2 years of customer service experience and bilingual abilities.

Benefits

Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance

Paid holidays and Paid Time Off

401(k) plan with contributions and Employee Stock Purchase Plan

Qualifications

• Minimum of 2 years of customer service experience required.
• Excellent communication skills and ability to resolve problems independently.

Responsibilities

• Provide sales and support interactions via phone, email, and chat.
• Document issues and resolve inquiries including order entry and billing.
• Handle voice and non-voice tasks to meet client needs.

Skills

Bilingual in Spanish and English

Excellent oral and written communication skills

Ability to work in a fast-paced team environment

Education

High School Diploma or equivalent

Job description

Employer Industry: IT Consulting and Food Service

Why consider this job opportunity:
- Hourly rate of $14.50
- Eligibility for a discretionary annual incentive program based on performance
- Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance
- Paid holidays and Paid Time Off
- 401(k) plan with contributions and Employee Stock Purchase Plan
- Fully remote position for candidates residing in the United States

What to Expect (Job Responsibilities):
- Provide sales and support interactions via phone, email, and chat for customer inquiries and order management
- Use computerized systems for tracking and troubleshooting customer issues
- Document issues and take appropriate actions to resolve inquiries, including order entry and customer billing
- Actively redirect incoming callers to self-service options and perform outbound follow-up communications
- Process orders and handle voice and non-voice tasks as necessary to meet client needs

What is Required (Qualifications):
- High School Diploma or equivalent
- Bilingual in Spanish and English
- Minimum of 2 years of customer service experience
- Excellent oral and written communication skills with proper grammar
- Ability to work in a fast-paced team environment and resolve routine problems independently

How to Stand Out (Preferred Qualifications):
- Previous call center experience
- Experience in food service or food service distribution
- Demonstrated customer service skills as a self-starter
- Ability to pay close attention to detail and manage time effectively

#ITConsulting #CustomerService #RemoteWork #FoodService #CareerOpportunity

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