Spanish Bilingual Customer Service Representative

GetInsured; Raleigh (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A fast-growing company is looking for a Spanish Bilingual Customer Service Representative to enhance its operations. The role includes handling inbound and outbound calls, providing exceptional customer support, and adapting to various tasks in a remote work environment. Applicants should have good computer skills and be prepared for a supportive team culture.

Benefits

Paid training

Performance and attendance incentives

401K match, HRA, PTO

Supportive team culture

Qualifications

• Moderate to advanced computer skills required.
• Self-motivated and success-driven individual needed.

Responsibilities

• Handle inbound/outbound calls and provide excellent customer service.
• Manage customer accounts and offer technical support.

Skills

Customer Service

Communication Skills

Problem-Solving

Time Management

Adaptability

Job description

Join to apply for the Spanish Bilingual Customer Service Representative role at GetInsured.

It's an exciting time to be part of GetInsured! We are hiring Remote Customer Service Representatives to join our teams. Despite current challenges, GetInsured is growing, adapting, and hiring. We offer opportunities for growth and aim to create a positive, motivating work environment, even remotely. Our mission is to simplify health insurance enrollment, which is more important than ever.

GetInsured has the largest state-based marketplace footprint, providing consumer-friendly tools to help millions make better health plan decisions. We develop award-winning cloud-based enrollment solutions for state exchanges, brokers, insurers, and consumers.

Position Details:

• Type: Full-time/Seasonal
• Pay: $17.00/hr, Spanish Bilingual, plus performance incentives

Requirements:

• 18 years or older
• Complete background check and drug test within 3 days
• Dedicated, private, secure workspace
• Personal device with camera for training
• Full attendance during paid 3-week training
• Minimum internet speed of 35 Mbps with Ethernet
• Broadband internet via cable/fiber, wired connection required
• Not compatible with mobile internet, Wi-Fi adapters, or satellite internet

Responsibilities:

• Handle inbound/outbound calls
• Provide excellent customer service
• Manage customer accounts and technical support
• Data entry and online chat support
• Follow procedures and policies
• Problem-solving and adaptability
• Manage time and tasks effectively
• Pass exams during training for certification

Qualifications:

• Moderate to advanced computer skills
• Comfort with learning new technology
• Professionalism and communication skills
• Work from home capability
• Self-motivated and success-driven

What We Offer:

• Paid training
• Full-time, seasonal role
• Performance and attendance incentives
• Remote work environment
• Supportive team culture
• 401K match, HRA, PTO

Preferred (not required):

• Customer support or technical support experience
• Experience with health insurance or the ACA
• Call center experience
• Familiarity with CRM systems
• Spanish bilingual is a plus

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Technology, Internet