Space Planning Program Manager

TruX Retail Partner; Salisbury (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

TruX Retail Partner is seeking an Space Planning Program Manager to oversee planogram and floorplan development for assigned client programs. You will coordinate resources, manage workloads, and ensure schedules align with client expectations and business objectives.

You will lead a team, coach associates, and collaborate with Category Management, Retail Partners, and Field Leadership to deliver accurate, executable merchandising solutions.

Qualifications

• 4+ years of progressive experience in retail merchandising, planogram development, floor planning, space planning, or related operations.
• 2+ years of experience leading teams, coordinating functional workstreams, or managing operational responsibilities preferred.
• Associate or bachelor’s degree preferred; equivalent relevant professional experience may be considered in lieu of a degree.
• Demonstrated ability to coordinate workloads, manage project timelines, and maintain quality and productivity standards.
• Experience coaching associates, providing performance feedback, and supporting employee development.
• Experience using planogram, floorplan, merchandising, reporting, or project management software.
• Ability to manage competing priorities, resolve operational issues, and elevate risks appropriately.
• Experience collaborating with clients and cross-functional stakeholders preferred.

Responsibilities

• Own accountability for assigned client programs and brand partnerships, serving as a trusted strategic partner who anticipates client needs, provides actionable recommendations, and identifies opportunities to improve merchandising outcomes and business performance.
• Proactively manage expectations, maintain alignment with brand standards and business objectives, communicate progress and risks, and drive timely issue resolution to deliver on commitments and strengthen client confidence.
• Manage workload distribution, team capacity, project schedules, and competing priorities while enforcing quality standards, productivity expectations, review processes, documentation, and operational controls to ensure accurate, consistent, execution-ready deliverables are completed efficiently and on time.
• Provide operational oversight of planogram and floorplan development to ensure merchandising accuracy, effective space utilization, operational feasibility, and compliance with retailer requirements and established standards.
• Lead team performance and employee development through coaching, feedback, training, cross-functional collaboration, performance management, and career development opportunities.
• Partner with Category Management, Retail Partners, Field Leadership, the Space Planning Director, and other stakeholders to align requirements, resolve challenges, communicate risks, and support successful program execution.
• Identify operational risks, resolve workflow challenges, manage escalations, and implement process improvements that strengthen productivity, quality, scalability, and client satisfaction.

Skills

Retail merchandising

Planogram development

Floor planning

Space planning

Team leadership

Project coordination

Communication

Analytical thinking

MS Office / Reporting tools

Education

Associate or Bachelor's degree preferred

Tools

Planogram software

Floorplan software

Merchandising software

Reporting software

Project management software

Job description

Space Planning Program Manager

The Space Planning Program Manager oversees the daily operations of planogram and floorplan development across assigned client programs, ensuring projects are completed accurately, efficiently, and on schedule. This role manages team workload, productivity, quality standards, and associate development to deliver consistent, executable merchandising solutions aligned with client expectations and business objectives.

The Space Planning Program Manager translates departmental priorities into actionable plans, coordinates resources, and resolves operational challenges while proactively identifying client needs, anticipating challenges, and bringing forward strategic recommendations and solutions. Through servant leadership, this role develops talent, removes barriers, and fosters a collaborative culture where people help people grow through coaching, shared learning, and continuous improvement.

Essential Functions:

• Own accountability for assigned client programs and brand partnerships, serving as a trusted strategic partner who anticipates client needs, provides actionable recommendations, and identifies opportunities to improve merchandising outcomes and business performance. Proactively manage expectations, maintain alignment with brand standards and business objectives, communicate progress and risks, and drive timely issue resolution to deliver on commitments and strengthen client confidence.

• Manage workload distribution, team capacity, project schedules, and competing priorities while enforcing quality standards, productivity expectations, review processes, documentation, and operational controls to ensure accurate, consistent, execution-ready deliverables are completed efficiently and on time.

• Provide operational oversight of planogram and floorplan development to ensure merchandising accuracy, effective space utilization, operational feasibility, and compliance with retailer requirements and established standards.

• Lead team performance and employee development through coaching, feedback, training, cross-functional collaboration, performance management, and career development opportunities.

• Partner with Category Management, Retail Partners, Field Leadership, the Space Planning Director, and other stakeholders to align requirements, resolve challenges, communicate risks, and support successful program execution.

• Identify operational risks, resolve workflow challenges, manage escalations, and implement process improvements that strengthen productivity, quality, scalability, and client satisfaction.

• Monitor operational performance, communicate project status and resource needs, implement approved changes and innovations, and foster a collaborative culture of shared accountability, continuous learning, and servant leadership.

• Provide direction and oversight to the Planogram Senior Lead, Planogram Lead, Floorplan Lead, and Space Planning Training Manager, ensuring functional priorities, team capabilities, and deliverables remain aligned with program commitments and departmental objectives.

Qualifications

• 4+ years of progressive experience in retail merchandising, planogram development, floor planning, space planning, or related operations.

• 2+ years of experience leading teams, coordinating functional workstreams, or managing operational responsibilities preferred.

• Associate or bachelor’s degree preferred; equivalent relevant professional experience may be considered in lieu of a degree.

• Demonstrated ability to coordinate workloads, manage project timelines, and maintain quality and productivity standards.

• Experience coaching associates, providing performance feedback, and supporting employee development.

• Experience using planogram, floorplan, merchandising, reporting, or project management software.

• Ability to manage competing priorities, resolve operational issues, and elevate risks appropriately.

• Experience collaborating with clients and cross-functional stakeholders preferred.

Knowledge, Skills, and Abilities

• Strong operational leadership, organizational, and decision-making skills.

• Ability to translate departmental priorities into daily execution plans and measurable team expectations.

• Strong analytical and problem-solving capabilities, including the ability to interpret productivity, quality, and workload data.

• Knowledge of planogram and floorplan development processes, retail merchandising principles, and space optimization.

• Excellent communication, coaching, collaboration, and conflict-resolution skills

• Ability to manage resources, deadlines, competing priorities, and changing business requirements.

• Proficiency in Microsoft Office, reporting tools, project management platforms, and relevant merchandising software.

• Commitment to servant leadership, continuous improvement, and employee development.

• Ability to exercise sound judgment and maintain confidentiality when handling client, business, and personnel information.

Physical Demands

• Ability to sit or stand for extended periods.

• Ability to travel to client meetings, corporate offices, retail locations, and program operations across assigned markets.

• Occasional lifting of up to 25 pounds may be required.

Work Environment

• Primarily office-based, with regular collaboration across corporate teams, field operations, and client locations.

Equal Employment Opportunity Statement

TruX Retail Partner is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, pregnancy, or any other status protected by federal, state or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties at any time in accordance with business needs. Nothing in this job description should be interpreted as creating an employment contract. Employment is at-will, where permitted by law.