Missile Defense Agency (MDA) NOC Technician

C3EL; Hill (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

C3EL is hiring a Missile Defense Agency (MDA) NOC Technician at Hill AFB in Utah. The role includes responsibilities such as monitoring network events, incident analysis, and fault correction. Candidates must possess a Secret clearance, have at least 2 years of technical experience, and be able to work 24/7 shifts. Desired qualifications include Network+ or CCNA certifications. This critical position supports the Defense Information Systems Agency's mission in providing essential services to national security organizations.

Qualifications

• An active Secret clearance issued by the US Government.
• 2+ years of relevant technical experience.
• Current DoD-8570 IAT Level 2 certification required.
• Ability to work in a 24/7 shift work environment.

Responsibilities

• Create and update tickets for network issues.
• Monitor real-time network events and element management failures.
• Support fault isolation and troubleshooting processes.
• Restore networks and services to full operation as needed.
• Provide timely situational awareness to leadership.

Skills

Alarm surveillance

Fault management

LAN maintenance

Performance management

Education

High School diploma or equivalent

Tools

CISCO

Juniper

Optical Switching

Job description

Overview

Job Title: Missile Defense Agency (MDA) NOC Technician

Security Clearance: Secret

Location: Hill AFB, UT

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description

C3EL is seeking a cleared professional to support our critical mission at Hill AFB in Utah. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Missile Defense Agency (MDA) Operations Support Cell.

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Responsibilities

• Create and update tickets.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis:
  • Proactively analyze alarms.
  • Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
  • Identifying the fault condition and its impacts.
  • Isolating root causes.
  • Coordinating correction of fault situations regardless of the fault in the infrastructure.
  • Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Incident Analysis (Fault Isolation):
  • Support the fault isolation process.
  • Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.
  • Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
  • Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
  • Support all customers to include providing global situational awareness support.
• Fault Correction:
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
  • Verify that service has been restored upon resolution of all customer-initiated tickets.
• Network/Service Restoration:
  • Restore networks and service to full operation.
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • Identify failures that are attributable to a different causes and impacts.
  • Conduct reroute and normalization of services and circuits due to outages.
  • Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
  • Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
  • Works directly with Shift lead and O&M leadership for guidance.
• Incident Escalation:
  • Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
  • Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
  • Evaluates and provides feedback for training, standard operating procedures, and tools.
  • Assist in training Network controllers within O&M.
  • Effectively communicates with the O&M team and the customer.
  • Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
  • Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Minimum Qualifications

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• 2+ years of relevant technical experience.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Ability to work in a 24/7 shift work environment and travel up to 10%.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.
• General understanding of network topologies, both transport and IP.

Desired Qualifications

• Prior Military experience or experience working as a contractor in a Government environment is preferred.
• Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable.

Education

• A minimum of a High School diploma or equivalent is required.